NHTSA Complaint #10137534 — 2004 MAZDA RX-8

I OWN A 2004 MAZDA RX8. I HAVE 24,700+ MILES & NO PROBLEMS UNTIL NOW. 8 MONTHS AGO, I CAME TO MARIN, CA. TO WORK ON CONTRACT. AS THIS CONTRACT IS LONG TERM , I BROUGHT MY VEHICLE FOR TRANSPORTATION. 2 MONTHS LATER, I BEGAN TO NOTICE THE ODOR OF CLUTCH BURN, RARELY & WITH NO REASON. I WAS DUE FOR AN OIL CHANGE, SO I MADE AN APPT. WITH MARIN MAZDA. THIS WAS WHEN I MET JOHN LAUSTER, MARIN MAZDA'S SVC. MGR. DURING MY 1ST VISIT THEY WERE UNABLE TO FIND A PROBLEM, AND SAID EVERYTHING WAS OPERATING. 3 MONTHS LATER, I EXPERIENCED IT AGAIN AND BROUGHT IT IN. AGAIN, THEY COULDN'T FIND ANYTHING. ON SEPT. 20 '05, IT HAPPENED AGAIN. THE CLUTCH BEGAN TO SLIP A LITTLE, & WITHIN 20 MINUTES THE SLIPPAGE WAS TO THE POINT WHERE I COULDN'T DRIVE IT WITHOUT POSSIBLY DAMAGING THE TRANS. I CALLED MARIN SERVICE TO BRING IT IN, & TOWED TO THE DEALER. JOHN CALLED ME FRIDAY STATING THEY WOULD HAVE TO REPLACE CLUTCH, BEARINGS, FLYWHEEL, & THAT MY TRANSMISSION WARRANTY HAD EXPIRED, SO COST WOULD BE PASSED TO ME. $1300.00. HE PUT IN FOR APPEAL TO THE FACTORY REP FOR COVERAGE DUE TO EXTENUATING CIRCUMSTANCES & TOLD ME HE WOULD CALL ME BACK WITH THE DECISION. I CONTACTED MAZDA USA- I WENT THROUGH THE MOTIONS, THINKING THAT THEY WOULD COVER IT AS THE PROBLEM WAS OBVIOUS & RELATED TO A RECENT RECALL INVOLVING THERMAL DAMAGE. I GOT THE CALL FROM JOHN. HE STATED THE FACTORY REP CLAIMED IT AS "NORMAL WEAR" & MAZDA WOULD NOT COVER IT. I TOLD JOHN THAT THIS PROBLEM WAS BROUGHT UP 6 MONTHS AGO. HE STATED MAZDA HAD MADE ITS DECISION. I DID RESEARCH ONLINE- & WAS SHOCKED BY THE NUMBER OF SIMILAR EVENTS I FOUND WITH MAZDA PRODUCTS. ALL EXPERIENCED WHAT I AM GOING THROUGH INITIALLY- THE DEALER & MANUFACTURER WOULD NOT RECOGNIZE THIS AS AN ITEM THEY WERE RESPONSIBLE FOR, & PUSHED THE COST ON THE CONSUMER. I CALLED JOHN BACK. BUT HE WAS FIRM; MAZDA FACTORY REP'S DECISION WAS FINAL. *JB