NHTSA Complaint #10136552 — 2002 FORD EXPLORER

WE RECENTLY LEARNED FROM HTTP://WWW.NHTSA.GOV/ THAT FORD COIL SPRING PROBLEMS MAY NOT BE LIMITED TO WINDSTAR MINIVANS. " FORD COIL SPRING PROBLEMS MAY NOT BE LIMITED TO WINDSTARS WASHINGTON, JAN. 31, 2001 -- THE NATIONAL HIGHWAY TRANSPORTATION SAFETY ADMINISTRATION (NHTSA) HAS UPGRADED ITS INVESTIGATION OF 926,000 FORD WINDSTAR MINIVANS AFTER REPORTS THAT A SPRING IN THE SUSPENSION SYSTEM CAN BREAK AND PUNCTURE A TIRE. " WE OWN A 2002 FORD EXPLORER, [XXX], WHICH HAS TWO (2) BROKEN REAR COIL SPRINGS, BOTH OCCURRING AT THE SAME TIME. THE SPRINGS BROKE FOR NO APPARENT REASON AND THE TRUCK IS SELDOM USED FOR HAULING; HAS NEVER BEEN OVERLOADED. THE SERVICE MANAGER AT THE LOCAL FORD DEALERSHIP ADMITTED HE HAS SEEN THIS BEFORE ON WINDSTAR AND OTHER FORD VEHICLES, BUT WOULD NOT DO ANYTHING ABOUT IT, OTHER THAN REPAIR IT AT MY COST. THE COST FOR THE REPAIRS & REPLACEMENT COIL SPRING(S) WAS $ 535.00. THE TRUCK WAS OUT OF COMMISSION FOR THREE DAYS. THE FORD DEALERSHIP IS: IRWIN MOTORS UNION & BISSON AVENUE LACONIA, NH 03246 THANK YOU FOR ACCEPTING THIS INFORMATION AND FOR ANY ASSISTANCE YOU MAY PROVIDE IN FORCING THE MANUFACTURER TO STAND UP TO THIS ISSUE, AN ISSUE WORTHY OF A RECALL DUE TO THE SAFETY HAZARD - THE BROKEN COILS CAN CUT THE TIRES DURING TRAVEL. [XXX] [XXX] [XXX] . *NM UPDATED 07/18/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)