NHTSA Complaint #10136429 — 2000 CHEVROLET CORVETTE

THE 2000 CHEVROLET CORVETTE BECAME UNDRIVABLE WITH A LOCKED STEERING COLUMN SATURDAY MORNING 9/10/05 IN SCARSDALE, NY AND WAS FLAT BEDDED UNDER GM ROADSIDE ASSISTANCE WARRANTY TO CURRY CHEVROLET, THE CLOSEST OPEN CHEVROLET DEALER. THE STEERING COLUMN LOCK ISSUE IS SUBJECT TO A RECALL ISSUED BY GM/CHEVROLET (#04006A). IN ADDITION TO THE RECALL, THE CAR IS ALSO COVERED UNDER AN EXTENDED WARRANTY BY GM. THE RECALL WAS PERFORMED BY ANOTHER DEALER THIS SUMMER (LESS THAN 90 DAYS), AND CHEVROLET NOW REFUSES TO DIAGNOSE OR REPAIR THE CAR AT ITS EXPENSE, EVEN THOUGH THE DEALERSHIP SERVICE MANAGER STATED TWICE (2), INCLUDING IN A CONFERENCE CALL TO GM EXECUTIVE OFFICES, THAT THE RECALL HAD BEEN PERFORMED IMPROPERLY BY THE FIRST DEALER. HE FURTHER STATED THAT, HAD THIS RECALL BEEN PERFORMED PROPERLY, THE STEERING WOULD NOT HAVE LOCKED UP ON THE VEHICLE. THIS WAS CONFIRMED BY THE LOCAL CHEVROLET ZONE MANAGER AS WELL. GM RECORDS ALL CUSTOMER CALLS AND THE RECORDED CALL IS ON RECORD. THIS WAS CONFIRMED. CHEVROLET CUSTOMER SERVICE (REQUEST 1-361874832 CYNTHIA CAPPS 866-952-4368 X57879) HAS DENIED THE RECALL REPAIR, AS HAS GM EXTENDED WARRANTY, AND THE GM EXECUTIVE OFFICES, EVEN THOUGH THE FAILURE IS IDENTICAL, AND EXACTLY AS LISTED IN THE RECALL BULLETIN. GM EXECUTIVE OFFICES AND CHEVROLET CUSTOMER SERVICE HAVE STATED THAT THE CUSTOMER MUST PAY FOR THE RECALL REPAIRS ON HIS OWN, SINCE THE RECALL WAS "PERFORMED," EVEN THOUGH IT MAY HAVE BEEN PERFORMED IMPROPERLY, AS WAS CONFIRMED BY THE SECOND DEALER. IN SUMMARY, THE CAR IS COVERED UNDER A GM WARRANTY AND THE PROBLEM DISABLING THE CAR IS THE SUBJECT OF A NHTSA RECALL, YET CHEVROLET REFUSES TO PROPERLY REPAIR THE CAR (AS CONFIRMED BY THEIR OWN DEALER) WITHOUT EXPENSE TO THE CUSTOMER. *JB