NHTSA Complaint #10136131 — 2004 BUICK RENDEZVOUS

VEHICLE'S MANUAL STATES 18/25 MPG, VEHICLE AVERAGE 13.0 MPG. SERVICE DEPARTMENT AT RYDELL (DEALERSHIP) STATED 18 MPG AFTER 40 MILES TEST DRIVE, SERVICE DEPARTMENT AT VERMONT CHEVY/BUICK (DEALERSHIP) STATED 27 MPG AFTER 25 (FREEWAY) MILES TEST DRIVE. BOTH SERVICE DEPARTMENTS ARE WRONG: VEHICLE AVERAGES 13.0 MPG UNDER NORMAL DRIVING CONDITIONS & NORMAL DRIVING HABITS ON CITY STREETS AND FREEWAY. DEALER COULD NOT DUPLICATE PROBLEM, I WAS ADVISED THAT VEHICLE CHECKED OK AFTER SCAN. PROBLEM PERSISTS. SERVICE ADVISOR/SERVICE MANAGER ADVISED THAT THIS HIGH MPG IS NORMAL FOR THIS TYPE OF VEHICLE: 3.6 L ENGINE. DOOR LOCKS SOMETIMES WORK, SOMETIMES DON'T. DEALER COULD NOT DUPLICATE PROBLEM. SCAN AND CHECK SYSTEM AFTER RECALL. PROBLEM PERSISTING. PASSENGER SIDE MIRROR MOVES INSIDE MIRRORS HOUSING AT HIGHWAY SPEEDS (65 M/H) AND HAVE TO BE RE-SET UPON REACHING DESTINATION. DEALER COULD NOT DUPLICATE PROBLEM. PROBLEM PERSISTING. AUDIO SYSTEM COULD NOT READ ALL CDS. DEALER REPLACED RADIO/CD PLAYER TWICE. PROBLEM PERSISTING. DRIVER'S SEAT MOVES BACK AND FORTH. DEALER REPLACED SEAT ADJUSTER DUE TO EXCESSIVE LOOSENING. REPLACED SEAT TRACK ASSY. VEHICLE WENT TO RYDELL'S SERVICE DEPARTMENT THREE (3) TIMES DUE TO EXCESSIVE ALIGNMENT/STEERING ISSUES: VEHICLE CURRENTLY STILL PULLING TO RIGHT SIDE OF ROAD, STEERING WHEEL OFF CENTER. DEALER DID NOT RESOLVE ISSUES AFTER THREE ATTEMPTS, ALIGNMENT NOW OUT OF WARRANTY (7.5 K MILES ONLY), PROBLEM PERSISTING. *NM