NHTSA Complaint #10135273 — 2003 BMW Z4

I PREVIOUSLY SUBMITTED A COMPLAINT WITH CONFIRMATION NUMBER 10135197. SINCE SUBMITTING THAT COMPLAINT, I HAVE BEEN ON BMW RELATED MESSAGE BOARDS AND DISCOVERED THE PROBLEM WITH HIGH TEMPERATURE "STICKING" STEERING ON 2003 BMW Z-4 ROADSTERS IS NOT ONLY WELL KNOWN TO BMW, BUT THEY HAVE COME UP WITH A REPAIR. UNFORTUNATELY, BMW IS NOT RECALLING, NOT NOTIFYING AND THEY ARE INSISTING THAT A CAR OWNER WAIT UNTIL A COMPLETE PART FAILURE THAT CAN BE VERIFIED AT THE DEALER TO TAKE ANY ACTION UNDER THE CAR WARRANTY. THIS PROBLEM COMES AND GOES WITH OUTSIDE HEAT. A DEALERSHIP IS NOT ALWAYS AROUND TO VERIFY THE ISSUE. I HAVE TALKED WITH BMW USA HEADQUARTERS IN NEW JERSEY AND THEY THROW ME BACK TO THE DEALER. IF YOU TOOK WHAT BMW USA SAYS AT FACE VALUE, THEY HAVE NO CONTROL OVER THIS ISSUE. THAT IS NOT TURNING OUT TO BE THE CASE. UNFORTUNATELY, THE DEALER SAYS THEY CANNOT ACT WITHOUT BMW AUTHORIZATION AND THAT REQUIRES THE REPLACEMENT OF A VERIFIABLE FAILED PART. THE DEALER IS CAUGHT IN THE MIDDLE. THERE HAS BEEN NOTHING BUT DOUBLE TALK FROM THE PEOPLE IN NEW JERSEY AT BMW HEADQUARTERS. THE INTERNET POSTINGS ON THIS PROBLEM INDICATE HOW SEVERE THE ISSUE IS. THE PROBLEM IS WORLD WIDE ON 2003 Z-4'S. IT OCCURS IN HIGH OUTSIDE TEMPERATURES AND CAN, ACCORDING TO SOME POSTINGS, COME ON WITH NO NOTICE AT HIGH SPEEDS. ONE DRIVER DESCRIBED HOW HE NARROWLY AVERTED PUTTING HIS CAR INTO THE CENTER DIVIDER OF A HIGHWAY. FEEL FREE TO CHECK THESE BOARDS, ONE OF THEM IS "ROADFLY.COM" WHERE A WHOLE THREAD EXISTS TO DISCUSS THIS PROBLEM. ANOTHER IS "Z4UM.COM." APPARENTLY THE ENTIRE STEERING COLUMN MUST BE REPLACED WITH ONE UPDATED FROM ORIGINAL SPECS. THE PART NUMBER IS 32-30-6-766-486. IT IS DANGEROUS, UNSAFE AND A RISK OF LIFE FOR PEOPLE TO BE DRIVING THESE CARS WHEN THE STEERING WHEEL HANDLING HARDENS AND CONTROL OF THE CAR IS PLACED IN JEOPARDY. BMW SHOULD BE REQUIRED TO RECALL ALL OF THESE CARS AND REPLACE THE DEFECTIVE PART WITH THE IMPROVED ONE. *JB