NHTSA Complaint #10134990 — 1997 CHEVROLET VENTURE

DT: THE CONTACT OWNS A 1997 CHEVROLET VENTURE. THE HEADLIGHT COVERS CAME OFF OF THE VEHICLE. IT COSTS $178.00 PLUS TAX FOR EACH OF THE HEADLIGHT COVERS TO BE REPAIRED. ABOUT SIX MONTH AGO ONE OF THE HEADLIGHT COVERS CAME OFF, AND A COUPLE OF DAYS AGO, THE OTHER HEADLIGHT COVER CAME OFF. THE ENTIRE HEADLIGHT ASSEMBLY HAS TO BE REPLACED TO CORRECT THE PROBLEM. THE GM MANUFACTURER TOLD HER THAT THIS WAS THE FIRST TIME THAT HE HEARD OF THIS PROBLEM. ALSO, THE CONTACT HAD AUTOMATIC TRANSMISSION PROBLEMS. THE TRANSMISSION SLIPPED. THE FIRST TIME IT GOT STUCK IN SECOND GEAR. THE TRANSMISSION WAS REPLACED TWICE. THE FIRST TIME AT ONLY 26,000 MILES, AND THE SECOND TIME AT 26,100 MILES. BOTH TIMES WAS REPLACED UNDER WARRANTY. AFTER THE SECOND TRANSMISSION WAS REPLACED IT HAD ONLY 78,000 MILES ON IT. WHILE ON VACATION AND DRIVING ON THE INTERSTATE THE TRANSMISSION QUIT. HAD TO COAST OFF TO THE SIDE OF THE ROAD. THAT TRANSMISSION WAS REPLACED WITH A MODIFIED TRANSMISSION, AND AS OF RIGHT NOW, THE PROBLEM DID NOT RECUR. ALL THE DEALERSHIPS THAT THE CONTACT CHECKED TO GET A NEW TRANSMISSION SAID THAT THERE WHERE NO TRANSMISSIONS AROUND BECAUSE THEY WERE REDESIGNING ALL OF THE TRANSMISSIONS. THE VEHICLE WAS TOWED HOME. SHE CONTACTED GM MANUFACTURER, AND THEY WOULD NOT DO ANYTHING ABOUT IT BECAUSE THE VEHICLE HAD OVER 100,000 MILES. *AK