NHTSA Complaint #10134982 — 1995 DUTCHMEN TRAILER

**COPY OF EMAIL TO THOR CORP** A LITTLE BACK GROUND, DURING OUR WARRANTY PERIOD, WE CONTACTED THOR INDUSTRIES REFERENCE LEAKING WATER INTO THE ROOFING SYSTEM. I WAS TOLD BY CUSTOMER SERVICE THAT A RECALL OF THE ROOFS WAS ORDER AND NOTICES WERE SENT TO OWNER. WHEN I MENTIONED THAT WE NEVER RECEIVED A NOTICE ABOUT RECALL, YOUR CUSTOMER SERVICE REP STATED THAT "BECAUSE WE DIDN'T RESPOND, WE WERE NOT ELIGIBLE FOR THE RECALL". I ASKED WHICH ADDRESS THEY SHOWED ON FILE (WHICH WAS THE CORRECT ADDRESS), SHE MENTIONED THAT THERE WAS NOTHING THEY COULD DO. BECAUSE OF THE RESPONSE, I JUST WENT OUT AND RE-CHALKED THE ROOF (AND RE-CHALK, AND RE-CHALKED, YEAR AFTER YEAR). THE PLASTIC COVERING OF THE ROOF HAS CRACKED IN SO MANY PLACES THAT NO MATTER HAVE MUCH I CHALK WATER HAS STILL CONTINUED TO LEAK. THE CAMPER IS USE ONCE A YEAR FOR 4 DAYS DURING A STATE HORSE SHOW. THE REST OF THE TIME, THE CAMPER IS COVERED. WELL, THIS PAST WEEKEND, WHILE AT THE SHOW, THE ROOF COLLAPSED (THANK GOD WE HAD THE EXTRA SUPPORT ARMS IN PLACE) TRAPPING MY WIFE AND DAUGHTER IN THE CAMPER. DOING A LITTLE RESEARCH, WE FIND THAT THIS ISN'T THE FIRST INSTANCE OF ROOF COLLAPSE DUTCHMEN HAS EXPERIENCED (SEE LINK: HTTP://WWW.KILLERPOP-UP.COM/ ) [XXX] **REPLY FROM THOR CORP** DEAR [XXX]: I WOULD FIRST LIKE TO SINCERELY APOLOGIZE FOR BOTH THE ISSUES YOU HAVE HAD WITH YOUR TRAILER AND FOR THE APPARENT MISINFORMATION YOU HAVE RECEIVED. I AM VERY INTERESTED IN KNOWING WHO GAVE YOU THE INFORMATION THAT THERE HAS BEEN A RECALL ON THE ROOF OF YOUR TRAILER. WE HAVE NOT EVER ISSUED A RECALL ON THE ROOF OF YOUR TRAILER. AS FOR THE STATEMENT THAT YOU HAVE NOT CONTACTED US IN A TIMELY MANOR, I DO NOT UNDERSTAND SINCE WE DID NOT EVER ISSUE A RECALL. AGAIN WE DO APOLOGIZE FOR THE INCONVENIENCE THIS HAS CAUSED, HOWEVER SINCE THE LEAK ISSUE IS RELATED TO LACK OF MAINTENANCE WE ARE UNABLE TO ASSIST IN THE REPAIRS. *NM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR