NHTSA Complaint #10133938 — 2001 VOLVO V70

THE CAR WAS SHAKING WHEN STARTED. IT ALSO HAD A HORRIBLY LOUD NOISE. I CALLED TO HAVE IT TOWED TO THE VOLVO DEALERSHIP BUT THEY WERE CLOSED SO I HAD IT TOWED TO THE LOCAL MECHANIC IN MY TOWN. HE CHECKED THE SYSTEM AND SAID THE THROTTLE WAS DEFECTIVE AND THAT I SHOULD HAVE THIS DONE BY WARRANTY FROM THE VOLVO DEALERSHIP. WHEN I CALLED THE VOLVO DEALERSHIP IN SANTA ROSA, CA. THEY SAID THAT IT COULD BE CAUSED BY A DIRTY THROTTLE AND I SHOULD HAVE THE CAR CHECKED FIRST TO MAKE SURE THIS WAS NOT THE CASE. MY MECHANIC CHECKED THIS AND IT COST ME $129.35 FOR HIM TO TROUBLE SHOOT THE SITUATION TO MAKE SURE THIS WAS A WARRANTY ISSUE. HE THEN CALLED THE VOLVO DEALERSHIP AND SPOKE TO ALEX IN SERVICE AND TOLD HIM THAT THE PROBLEM WAS THE THROTTLE DEFECT. THE CAR WAS THEN TOWED TO THE DEALERSHIP/SERVICE DEPARTMENT. THEY CHECKED IT AND SAID A PART IN THE THROTTLE WAS DEFECTIVE. THEY REPLACED THAT PART AND THEN HAD TO REPLACE THE ENTIRE ETM SYSTEM. THEY HAD PROBLEMS DOWNLOADING THE NEW SOFTWARE BUT FINALLY WERE ABLE TO GET IT TO RUN. THEY GAVE ME A LOANER CAR BUT WOULDN'T PAY FOR MY CHARGES TO HAVE THE PROBLEM DIAGNOSED. ($129.00). I WOULD HAVE HAD IT TAKEN TO THEM IN THE FIRST PLACE BUT THEY WERE CLOSED. THIS WAS VERY FRIGHTENING! IT TOOK 5 DAYS TO REPAIR THE VEHICLE