NHTSA Complaint #10132813 — 2005 JEEP GRAND CHEROKEE

I ATTEMPTED TO INSTALL A CAR SEAT FOR A 3 YEAR OLD CHILD IN THE BACK SEAT OF MY 2005 GRAND CHEROKEE. HOWEVER, THE HEAD REST INTERFERED WITH PROPER INSTALLATION OF THE CAR SEAT. THE HEAD REST WOULD NOT ALLOW THE SEAT TO BE TIGHTLY MOUNTED TO THE BACK SEAT OF THE CAR, BUT RATHER HELD THE CHILD SEAT OUT BY ABOUT 2-3 INCHES. THIS PREVENTED THE SEAT FROM BEING SAFELY INSTALLED. IT IS VERY DIFFICULT TO REMOVE THE HEAD REST FROM THIS VEHICLE. I HAD TO TAKE IT TO THE DEALER TO GET THIS DONE. BUT WHEN THE HEAD REST IS REMOVED, THERE ARE TWO "PRONGS" THAT PROTRUDE OUT, MAKING THE SITUATION EVEN MORE DANGEROUS. I CALLED CHRYSLER TO GET ADVICE ON WHAT TO DO. THEY SAID GO TO THE DEALER, BUT THE DEALER COULD NOT SOLVE THE PROBLEM EITHER. I THEN CALLED CHRYSLER AGAIN, AND THEY INSISTED THIS IS NOT A PROBLEM. BUT IT IS! DAIMLER- CHRYLSER NEEDS TO ADDRESS THIS PROBLEM. IT IS A DESIGN FLOW. AT THE VERY LEAST THEY SHOULD PROVIDE A LIST OF INFANT CAR SEATS THAT CAN BE PROPERLY INSTALLED -- IF ANY SUCH SEATS EXIST. *JB