NHTSA Complaint #10132689 — 2002 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10132689
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	June 8, 2005
Date Filed	August 13, 2005
Mileage	53,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	OH

Consumer Description

I HAVE HAD MY TRANSMISSION IN MY 2002 FORD EXPLORER REBUILT BY A LOCAL FORD DEALERSHIP AT 53,000 MILES AND A FORD RE-MANUFACTURED TRANSMISSION INSTALLED AT THIS DEALERSHIP AT 69,000. THIS LOCAL DEALERSHIP HAS REPLACED THE TRANSFER CASE TWICE, DRIVE AXLE, AND UNIVERSAL JOINTS BETWEEN 69,000 AND 74,000 TO CORRECT AN ONGOING REPORTED SHIFTING PROBLEM WITH THE TRANSMISSION. MY TRANSMISSION FAILED AT 109,000, AGAIN, MUCH TO MY DISMAY. THE DEALERSHIP RESPONDED THAT IT WAS A MANUFACTURER'S ISSUE AND SUGGESTED THAT I CONTACT FORD. UPON CONTACTING FORD MOTOR COMPANY, I WAS TOLD THAT IT WAS A DEALERSHIP ISSUE AS THE DEALERSHIP HAD INSTALLED THE TRANSMISSION AND MAY HAD DONE SO INCORRECTLY. I TOOK MY VEHICLE TO AN INDEPENDENT TRANSMISSION SPECIALIST WHO REPLACED THE TRANSMISSION AND INDICATED THAT THE PREVIOUS TRANSMISSION WAS, IN FACT, DEFECTIVE. *JB

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