NHTSA Complaint #10132646 — 2002 VOLVO S40

IN SEPTEMBER OF 2004, I BEGAN EXPERIENCING PROBLEMS WITH MY VOLVO S40 SEDAN. THE VEHICLE WOULD SHUT OFF WHILE I WAS OPERATING IT FOR NO APPARENT REASON. I TOOK THE VEHICLE TO THE DEALER TWICE AND THEN CONTACTED THE VOLVO CUSTOMER CARE DEPARTMENT FOLLOWING AN INCIDENT WHEN THE VEHICLE SHUT OFF WHILE I WAS IN A VERY BUSY INTERSECTION IN TOWN. I NARROWLY AVOIDED A VERY SERIOUS CRASH. THEY SENT A REGIONAL TECHNICIAN TO THE VOLVO DEALER. VOLVO HAD THE CAR FOR AN EXTENDED PERIOD OF TIME AND SAID WHILE THEY COULD NOT DETERMINE THE PROBLEM, THEY REPLACED SEVERAL PARTS. I EXPERIENCED NO FURTHER PROBLEMS UNTIL JUNE OF 2005 WHEN THE EXACT PROBLEM RESURFACED. WHEN I TOOK THE CAR BACK TO THE DEALER AND CONTACTED VOLVO CUSTOMER CARE, THEY INDICATED TO ME THAT THEY STILL COULD NOT TELL WHAT WAS WRONG WITH THE CAR AND SO THEY WOULD NOT "THROW PARTS" AT A CAR. MY HUSBAND AND I ARE BOTH IN LAW ENFORCEMENT AND KNOW FIRSTHAND THE DEVASTATION OF CAR CRASHES. WE FELT SO UNSAFE IN THE VEHICLE, THAT WE DECIDED TO TRADE IT IN JULY OF 2005....A VERY COSTLY AND FINANCIALLY DEVASTATING RESULT. (WE LOST OVER $4,300) HOWEVER, I FELT TOO GUILTY TO SELL THE CAR TO ANYONE PRIVATELY. I WAS SO DISAPPOINTED THAT VOLVO REFUSED TO DEAL WITH THIS PROBLEM AND LEFT ME NO OTHER CHOICES THAN TO DRIVE IN A VERY UNSAFE CAR, OR FACE FINANCIAL DEVASTATION. *JB