NHTSA Complaint #10132493 — 1999 PLYMOUTH BREEZE

1999 PLYMOUTH BREEZE SHUT DOWN & WOULD NOT START, HAD TOWED TO ARCHER DODGE, FIRST TOLD THE PROBLEM MIGHT BE SHIFTER CABLE. & THAT THERE WAS A RECALL. THEN TOLD THIS WAS NOT THE PROBLEM, THEY NEEDED TO RUN DIAGNOSTIC TEST. THEN TOLD THE PCM WAS THE PROBLEM. CALLED & WAS TOLD THE CAR WAS FIXED, WENT TO PICK IT UP & CAR WOULD NOT START, STILL THE SAME AS IT WAS WHEN TOWED. CAR STAYED IN SHOP. CALLED 2 DAYS LATER & WAS TOLD CAR WAS FIXED, WENT BACK TO ARCHER DODGE TO PICK UP CAR, CAR WOULD NOT START, SAME AS IT WAS WHEN CAR WAS TOWED AGAIN. TOLD NOW THEY WOULD HAVE TO DO DIAGNOSTIC CHECK AGAIN & THIS WILL COST ABOUT $185.00. I ASKED IF THE DIAGNOSTIC SHOW ANYTHING THE FIRST TIME THEY RAN IT, & WAS TOLD NO. I CALLED CHRYSLER CUSTOMER SERVICE IN AUBURN HILLS, MI. ABOUT THE MATTER, WAS TOLD THERE WAS NOTHING THEY CAN DO, ASKED TO SPEAK TO A SUPERVISOR, & WAS TOLD NO THEY DO NOT TALK TO CUSTOMERS. CHECKED DIFFERENT FORUMS ON THE INTERNET & FOUND OUT THAT I WAS NOT THE ONLY PERSON HAVING THIS PROBLEM. I FEEL THAT THIS COULD BE A SAFETY PROBLEM, FOR THIS IS A ELECTRICAL PROBLEM, SO THIS COULD BE A FIRE HAZARD, OR IF THIS CAR SHUTS DOWN WHILE DIVING THIS COULD BE ACCIDENT LOOKING FOR A PLACE TO HAPPEN. ASKED CHRYSLER WHAT SHOULD I DO, WHEN I OWN A CHRYSLER PRODUCT, & CHRYSLER DOES NOT KNOW HOW TO FIX IT. WHY SHOULD I HAVE TO PAY FOR CHRYSLER TO DO A STUDY & PAY FOR PARTS THAT DOES NOT CORRECT THE PROBLEM. THEY JUST TOLD ME THAT THIS WAS MY PROBLEM. PLEASE HELP ME WITH THIS PROBLEM, FOR I WAS TOLD THERE IS NOTHING THAT CAN BE DONE FOR THERE PARENT COMPANY IS LOCATED IN GERMANY, IS THIS TRUE, IF SO I FEEL THE AMERICAN PUBLIC HAS A RIGHT TO KNOW. *NM