NHTSA Complaint #10132133 — 2002 KIA SEDONA

WE BOUGHT A VAN THAT WAS DELIVERED FROM PORTLAND OREGON TO OUR HOME IN LYNDEN WASHINGTON ABOUT 10:30 PM THE NEXT DAY MY WIFE PROCEEDED TO CHECK THE VEHICLE FLUIDS, CLEAN THE VEHICLE, ECT . THEN APON THAT FOUND THE FLUIDS TO BE LOW AND NOT SERVICED. SHE MY WIFE THEN CALLED THE CAR LOT TALKED TO THE SALES MANAGER, HE PROFESSED THAT IT HAD BEEN SERVICED AND WHEN MY WIFE EXPLAINED HER DISCOVERY HE THEN TOLD HER TO TAKE IT TO JIFFY LUBE AND THE CAR LOT WOULD PAY FOR IT TO BE DONE. WHEN DRIVING IT TO BE SERVICED WE MY WIFE AND I NOTICED THE TRANSMISSION WAS SLIPPING THERE FOR WE CONTACTED OUR LOAN OFFICE TO SEE IF THE DEAL HAD BEEN FUNDED IN WHICH IT HAD BUT THEY ADVISED US TO HAVE THE DEALERSHIP SWAP US OUT OF THE VEHICLE, SO WE THEN WENT BACK TO THE DEALERSHIP TO LET THEM KNOW THEY WERE RUDE AND WANTED MY WIFE TO TAKE IT TO THE KIA DEALERSHIP TO BE DIAGNOSED. WHEN MY WIFE TOOK IT TO THE KIA DEALERSHIP IT WAS FOUND THAT IN FACT THE TRANSMISSION WAS SLIPPING AND WE WOULD NEED A NEW TRANSMISSION, WE THEN CONTACTED THE DEALERSHIP IN WHICH WE BOUGHT THE VAN , ASKED ONCE AGAIN TO BE SWAPPED OUT OF THIS VEHICLE, THEY GAVE US THE RUN AROUND AND TOLD US UNLESS WE CAME UP WITH $8,000.00 - $10,000.00 DOLLARS THERE WAS NOTHING THEY COULD DO EXCEPT HAVE US DRIVE THE VAN TO THEM 224+ MILES FOR THEM TO PUT IN A REFURBISHED TRANSMISSION IN IT . MY WIFE BEFORE BUYING THE VAN TOLD THEM WE DID NOT WANT A VEHICLE WITH THIS MUCH MILEAGE ON IT THE SALES PERSON TOLD MY WIFE IT WAS OK BECAUSE IT HAD A 10 YEAR 100,000 MILE WARRANTY ON IT. WHICH IN FACT IT DOES NOT. THEY HAVE LIED TO US ABOUT CHECKING THE VEHICLE OUT WHEN IN FACT THEY BOUGHT IT FROM ANOTHER DEALER WHERE IT WAS IN STORAGE. THEY TOLD US WE NEED TO BRING IT TO THEM IF WE BRAKE DOWN AND THE TRANSMISSION GOES OUT ON THE WAY THAT THEY WOULD SEND A TOW TRUCK TO PICK IT UP AND WE WOULD HAVE TO FIND OUR OWN WAY HOME. MAYBE WE SHOULD BRING OUR OTHER VEHICLE IN CASE THAT WAS TO HAPPEN. ALSO OUR PAPER WORK HAS NO SIGNATURES. *NM