NHTSA Complaint #10131936 — 2004 DODGE DURANGO

TURNED KEY IN IGNITION AND THE DASHBOARD LIT UP. THERE WERE EVEN LIGHTS ON THE DASHBOARD THAT I DID NOT RECOGNIZE. NOTHING WORKED: NO AC, NO GAS GAUGE, NO ELECTRIC WINDOWS, NO HEADLIGHTS (OR ANY OTHER LIGHTS), NO SPEEDOMETER, NO WINDSHIELD WIPERS. DROPPED DURANGO OFF FOR SERVICE 2 DAYS LATER, IT SAT IN OUR DRIVEWAY UNDRIVEABLE FOR THOSE TWO DAYS. CHRYSLER RESET A COMPUTER SWITCH AND INFORMED US THAT THE FIX WAS TEMPORARY TO GET US THROUGH THE WEEKEND, FOR A MONDAY APPOINTMENT FOR SERVICE. DROPPED OFF THE DURANGO ON 7/24/05 AND TODAY, 8/8/05 IT IS STILL IN THE SHOP. THEY HAD TO REMOVE A PART OF THE COMPUTER AND SEND IT OFF TO THE MANUFACTURER TO BE REPAIRED/RESET. WE WERE TOLD A WEEK AGO THAT THE MANUFACTURER DOESN'T HAVE THE PART NEEDED FOR THE REPAIR, BECAUSE THIS HAS NEVER HAPPENED BEFORE, AND THAT IT WOULD BE ANOTHER WEEK BEFORE THE DURANGO IS FIXED. AT THAT TIME, WE REQUESTED A LOANER VEHICLE AND WAS APPROVED BY CHRYSLER FOR A LOANER FOR A 10 DAY PERIOD. TODAY IS DAY NUMBER 7, AND CHRYSLER IS PREDICTING THAT THE PART MAY BE DELIVERED TO THEM IN THE NEXT FEW DAYS, SO MAYBE WE'LL HAVE THE VEHICLE PRIOR TO THE WEEKEND. AT THIS THE VEHICLE HAS BEEN UNDRIVEABLE FOR 15 DAYS....I'M LOOKING INTO THE VA LEMON LAW, AND IF THE PROBLEM PERSISTS, MAY PURSUE THAT. IF ANYONE ELSE HAS HAD THIS PROBLEM WE'D LIKE TO KNOW ABOUT IT. *NM