NHTSA Complaint #10128877 — 1999 JEEP GRAND CHEROKEE

DT: 1999 JEEP GRAND CHEROKEE. THE VEHICLE HAS 48,677 MILES CURRENTLY. AT 14,754 MILES THEY RESURFACED THE FRONT BRAKE ROTORS AND REPLACED THE PADS, THIS WAS ON OCTOBER 18, 2000. THEN ON JULY 15, 2002, AT 28,186 MILES THE FRONT BRAKE ROTORS HAD TO BE REPLACED AND THE PADS. ON MAY 3, 2004 AT 42,123 MILES, THE ROTORS HAD TO BE RESURFACED AND REPLACE THE PADS. ON MONDAY, JULY 11, 2005 AT 48,502 MILES THE VEHICLE WAS TAKEN IN FOR A LUBE JOB AND THE CONSUMER ASKED TO HAVE THE BRAKES CHECKED BECAUSE HE FELT PULSATION IN THE BRAKE. SHE WAS TOLD THE ROTORS NEED TO BE REPLACED AGAIN AND NEW PADS WOULD BE NEEDED. THE DEALERSHIP STATES THE BRAKES ARE NOT COVERED UNDER THE WARRANTY BECAUSE THEY ARE CONSIDERED WEAR AND TEAR ITEMS AND ONLY COVERED FOR 12 MONTHS OR 12,000 MILES. AFTER SPEAKING WITH THE DISTRICT SERVICE MANAGER, SHE WAS REIMBURSED, $211, FOR THE WORK DONE ON MAY 3, 2004. ACCORDING TO THE SERVICE DEPARTMENT, THIS MODEL IS HAVING PROBLEMS WITH THE FRONT BRAKE SYSTEM. IT IS DUE TO THE FACT THAT THEY ARE NO LONGER MADE OF ASBESTOS. WHEN SHE CALLED THE MANUFACTURER, ALL THEY DID WAS READ THE WARRANTY TO HIM. *AK THERE WAS A VIBRATION UNDER THE VEHICLE, PULSATION FROM THE BRAKES, A LEAKING TRANSFER CASE, REAR DIFFERENTIAL LEAK, VIBRATION IN THE FRONT END, A SLIGHT BRAKE PULSATION, REGULAR PULSATION FROM THE BRAKES, GRINDING SOUND REAR END, AND RADIATOR LEAKING. *SC *TT