NHTSA Complaint #10128370 — 2003 HONDA ELEMENT

DT: CONSUMER STATED THAT HER VEHICLE'S WINDSHIELD CRACKED FROM THE BOTTOM AND THE CRACK MOVED UP ABOUT ONE FOOT. THE CONSUMER INDICATED THAT THERE DID NOT APPEAR TO BE A STARTING POINT TO THE CRACK. THE VEHICLE WAS TAKEN TO THE DEALER WHO SAID THAT THEY FOUND A DING THAT CONSUMER SAYS IS ABOUT AS BIG AS THE HEAD OF A PIN. DEALER SAYS THIS IS WHERE SOMETHING STRUCK VEHICLE. THE CONSUMER IS CONFIDENT THAT NOTHING STRUCK WINDOW, WINDOW CRACKED UNDER STRESS FROM VEHICLE. CONSUMER SAYS THAT SHE BELIEVES THAT WINDSHIELD CRACKED WHILE VEHICLE WAS IN HER GARAGE. CONSUMER SAID SHE DID NOT NOTICE CRACK UNTIL SHE GOT VEHICLE OUT OF GARAGE IN THE MORNING. CONSUMER ALSO STATES THAT ANOTHER VEHICLE THAT IS IN HER WORK PARKING LOT, IS THE SAME VEHICLE BUT DIFFERENT COLOR, THIS VEHICLE HAS SAME CRACK. CONSUMER SAYS THAT THE CRACK IS VERY CLOSE. IT ALSO STARTS IN THE SAME PLACE IN THE BOTTOM OF WINDOW. CONSUMER SAYS THAT SHE TAKES CARE OF VEHICLE, VEHICLE ONLY HAS 12,000 MILES, CONSUMER DRIVES 3 MILES TO WORK, CONSUMER MOSTLY DRIVES ON LOCAL ROADS, DOES NOT TRAVEL ON HIGHWAYS MUCH. *NM