NHTSA Complaint #10128325 — 2002 FORD FOCUS

DT: 2002 FORD FOCUS, THE VEHICLES IGNITION CYLINDER WILL NOT TURN, CONSUMER STATES THAT YOU CAN PLACE THE KEY IN THE IGNITION BUT IT WILL NOT TURN TO START THE VEHICLE, THIS OCCURS DURING ANY WEATHER, THE CONSUMER HAS HAD THE IGNITION CYLINDER REPLACED ONCE ALREADY BY THE DEALERSHIP. IN NOV. 2004, THE CONSUMER WAS HAVING THE SAME PROBLEM AGAIN, THIS TIME THE PROBLEM HAPPENS SOMETIMES OTHER TIMES IT DOES NOT, THE CONSUMER HAD THE VEHICLE TOWED TO THE DEALERSHIP BECAUSE HE COULD NOT GET THE VEHICLE TO START, WHEN THE CONSUMER ARRIVED AT THE DEALERSHIP THE VEHICLE WOULD START, THE DEALERSHIP WAS NOT ABLE TO REPLICATE THE PROBLEM, THE DEALERSHIP DOES NOT WANT TO FIX THE PROBLEM AT THIS TIME, THE VEHICLE IS NO LONGER UNDER WARRANTY BUT THE PART IS BECAUSE IT WAS RECENTLY REPLACED. *NM *JB