NHTSA Complaint #10128141 — 2002 FORD TAURUS

DT: 2002 FORD TAURUS, THE CONSUMER STATED SHE PURCHASED THE VEHICLE USED. SHE DID A CAR FAX REPORT BEFORE BUYING THE VEHICLE AND ALL THE MAINTENANCE THAT HAD BEEN DONE WAS DONE BY THE FORD MOTOR COMPANY. THIS CAR HAS FORD MOTOR PARTS ON IT. WHEN IT RAINS IT LEAKS INTO THE PASSENGER FLOOR BOARD. THE WATER WAS ABOUT ONE INCH DEEP IN THE FLOOR BOARD YESTERDAY. THE CONSUMER CALLED THE DEALER WHERE SHE PURCHASED THE VEHICLE FROM AND THEY SAID THERE WAS NO RECALL. THE CONSUMER HAD HER INSURANCE COMPANY TO SEE IF THERE WAS ANY RECALLS. THEY TOLD THE CONSUMER THERE WAS THE RECALL NUMBER IS 03V087000. THIS RECALL WAS ON THE WINDSHIELD, LEAKING. THERE WERE ALSO TWO OTHER RECALLS NUMBERS 04V106000 SERVICE BRAKES WIRING AND 02V266000 BRAKE PEDAL. THE CONSUMER WANTED TO KNOW WHY HER VEHICLE WAS NOT INCLUDED IN THE RECALL. *AK