NHTSA Complaint #10127862 — 2004 FORD THUNDERBIRD

I WAS DRIVING IN VERY HEAVY TRAFFIC IN DOWNTOWN BEVERLY HILLS. I WAS STOPPED AT A TRAFFIC LIGHT AND WHEN THE LIGHT TURNED GREEN MY CAR JERKED AND RAPIDLY ACELERATED. MY CAR STARTED TO GO FASTER AND FASTER AND THE BRAKES WOULD NOT WORK THEY WERE FROZEN. THE CAR WAS GOING SO FAST AND IT WOULD NOT STOP. MY PASSENGER AND MYSELF WERE SCREAMING AND TO AVOID RUNNING OVER PEDESTRIANS I RAN UP A CURB. THIS ACCIDENT WAS SO SEVRE THAT MY CAR HIT A TRAFFIC LIGHT AND IT FELL ONTO MY CAR. THERE WERE SEVERAL WITNESSES TO THIS ACCIDENT. THERE WERE SEVERAL POLICE CARS AS WELL AS PARAMEDIC'S AS WELL AS THE NEWS MEDIA. THE CAR WAS SO BADLY DAMAGED THAT THE ENGINERRING COMPANY THAT WAS HIRED BY MY INSURANCE COMPANY CANNOT CHECK FOR MECHANICAL FAILURE. I FEEL LUCK TO BE ALIVE.THE ENTIRE FRONT END OF THE CAR IS TOTALLY CRUSHED AND COLAPSED. THE DAY OF THE ACCIDENT THE CAR HAD BEEN JERKING HARSHLY FORWARD. I JUST HAD AROUND THE TOWN DRIVING AND I HAD NO WORRY THAT THE CAR HAD ANY TYPE OF MAJOR MECHANICAL FAILURE. I HAD JUST HAD MY CAR SERVICED AND IT ONLY HAD 9,500 MILES. SHORTLY AFTER I PURCHASED THE CAR IT WAS RECALLED. I WAS TOLD BY FORD OF BEVERLY HILLS THAT THE CAR WAS UNREPAIRABLE AND THEY GAVE ME A BRAND NEW VEHICLE. I WAS NEVER TOLD WHAT THE PROBLEM WAS. I AM YOUNG AND A RECENT COLLEGE GRADUATE. I AM NOT EXPERIENCED IN THESE TYPE OF MATTERS. I CAN'T GET INFORMATION FROM FORD. CAN YOU HELP ME WITH THIS MATTER. THANK YOU, ELIZABETH LEON