NHTSA Complaint #10946735 — 2004 FORD THUNDERBIRD

VEHICLE UNEXPECTEDLY LOST POWER UPON MILD ACCELERATION ON A CITY STREET AND DEVELOPED A ROUGH, SKIPPING AND HESITANT IDLE UPON WARM UP. WE IMMEDIATELY BROUGHT THE CAR IN FOR EVALUATION AT THE SARAT FORD DEALERSHIP IN AGAWAM, MA. THEY DIAGNOSED THE DREADED THUNDERBIRD COIL ON PLUG FAILURE IN THIS VEHICLE AT ONLY 33,165 TOTAL MILES. BEING THAT THIS CAR IS NOW OVER TEN YEARS OLD, I WAS TOLD THAT THE FOMOCO EXTENDED WARRANTY (10 YEARS AND 100,000 MILES) ON THIS VEHICLE, FOR THIS VERY SAME PROBLEM, DOES NOT APPLY. WHAT IS EXTREMELY AGGRAVATING AND REALLY MADDENING WITH THIS IS THAT THEY GROSSLY OVER CHARGED ME FOR THE PARTS. MUCH MORE THAN WHAT FORD CHARGES ON THEIR OWN PARTS WEBSITE FOR BOTH THE 8 SPARK PLUGS AND THE 8 COIL COMPONENTS. RATHER THAN TRYING TO HELP A CUSTOMER GET THROUGH THIS UNEXPECTED AND EXPENSIVE MECHANICAL FAILURE (...WHICH THEY ARE FULLY AWARE OF AND SHOULD HELP COVER) THEY DECIDE TO ALLOW THEIR DEALERS TO PRICE GOUGE. I HAVE ALL PAPERWORK FROM THE REPAIR.