NHTSA Complaint #10127502 — 1999 FORD TAURUS

DT: CONSUMER CALLED IN REGARD TO A RECALL 04M04 HE RECEIVED IN 08-2004 REGARDING CORRODED COIL SPRINGS, CAUSING A RUPTURED TIRE WHICH COULD RESULT IN AN ACCIDENT. THE REMEDY WAS TO MAKE A SHIELD AND TO NOTIFY CUSTOMERS WHEN THIS SHIELD WAS READY. ON 12-30-04, VEHICLE WAS IN AN ACCIDENT BUT NO ONE WAS INJURED. HE HAD THE COIL SPRINGS REPLACED. IN 1-05, CONSUMER RECEIVED ANOTHER RECALL #04S17, EXPLAINING THE DELAY IN GETTING THESE SHIELDS PREPARED. IN 05-2005, HE RECEIVED A LETTER STATING THE PARTS WERE AVAILABLE. HE CONTACTED THE DEALER WHO SAID THEY WOULD NOT FIX THE RECALL. FORD SAID THEY WOULD NOT PAY FOR IT EITHER. NEITHER WOULD REIMBURSE HIM FOR THE REPAIR WORK HE ALREADY HAD DONE. ALSO, TRANSMISSION ON WENT OUT AFTER THE COIL SPRINGS WERE REPLACED. HE FELT THAT TRANSMISSION PROBLEM WAS DUE TO THE ACCIDENT THAT OCCURRED IN 2004. *AK