NHTSA Complaint #10127218 — 2004 DODGE DURANGO

ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number 10127218
Vehicle 2004 DODGE DURANGO
Component ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS
Date of Incident
Date Filed
Mileage 17,550 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed Yes
State NM

Consumer Description

MY PREVIOUS ODI IS 10126311 THIS VEHICLE WAS PICKED UP IN CLOVIS, NM THIS MORNING. BENDER DODGE HAD JUST REPLACED MY SHORT BLOCK DUE TO A SNAPPED NUMBER 7 ROD BETWEEN THE PISTON AND CRANK JOURNAL. THE TRIP WAS OVER 250 MILE FOR US AND ABOUT 10 MILES BEFORE WE REACHED BELEN, NM MY CHECK ENGINE LIGHT CAME ON. THE IDLE WAS HIGH AND THE RPMS WERE JUMPING UP AND DOWN. I CALLED CHRYSLER ROADSIDE ASSIST AND THEY COULD NOT ADVISE ME IF I SHOULD CALL A TOW TRUCK OR DRIVE IT. I HUNG UP MY CELL PHONE AND CALLED BENDER DODGE AND SPOKE TO ERIC IN THEIR SERVICE DEPARTMENT. HE THOUGHT IT SOUNDED LIKE A INTAKE AIR LINE AND TOLD ME IT WOULD BE FINE TO CONTINUE DRIVING TO AUGE'S DODGE IN BELEN. AUGE'S HAD THE VEHICLE FOR A COUPLE OF HOURS AND SEEMED TO THINK IT WAS JUST A CENSOR, THEY RESET IT AND WAITED FOR THE VEHICLE TO COOL OFF AND SENT US ON OUR WAY. ON THE WAY HOME THE CHECK ENGINE LIGHT NEVER CAME ON BUT THE CAR IS NOW IDLING VERY HIGH AND WHEN YOU LET OFF THE GAS THE WHOLE VEHICLE JERKS. DAIMLER/CHRYSLER IS NOT EASY TO DEAL WITH AND HAVE BEEN VERY UNHELPFUL TO US. I SEE A LONG ROAD WITH A VEHICLE THAT WON'T GET US DOWN IT. I HAVE A VEHICLE THAT IS NOT GOING TO BE RELIABLE AND WANT A REPLACEMENT VEHICLE SO I CAN GET TO WORK AND BACK EACH DAY AND ENJOY TRIPS WITH MY FAMILY.

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