NHTSA Complaint #10126400 — 2004 FORD EXPLORER

SEE FORD MOTOR CO TSB 04B22 OR NHTSA ITEM NUMBER 10013306, FORD EXPLORER 2004. SUBJECT VEHICLE'S TRANSMISSION, TO A LESSER DEGREE, HAD STARTED TO EXHIBIT THE CHARACTERISTICS DESCRIBED THEREIN PRIOR TO RECEIPT OF THE 04B22 PROGRAM NOTICE. RANDOM VIOLENT TRANSMISSION OPERATION. CAUSES VEHICLE TO LURCH WHEN ACCELERATOR IS DEPRESSED AFTER PLACING TRANSMISSION IN GEAR WITH VEHICLE STATIONARY, OCCURS MOST OFTEN IN REVERSE , BEFORE OR AFTER VEHICLE STARTS TO MOVE, MOST OFTEN BEFORE VEHICLE HAS STARTED MOVING. I CONSIDER THIS A SAFETY ISSUE AND SHORTENING SERVICE LIFE OF DRIVE LINE COMPONENTS. FIVE TIMES TO DEALERSHIP IN ATTEMPT TO HAVE PROBLEM CORRECTED UNDER WARRANTY, DEALERSHIP FINE; MANUFACTURER'S REPS. VERBALLY ADVISED ME THAT TRANSMISSION OPERATION IS "NORMAL", I REQUESTED THEY PUT IT IN WRITING, THEY REFUSED. IT IS MY UNDERSTANDING, VERBALLY, THEY WILL NOT DO ANYMORE TO CORRECT THE PROBLEM. THE VEHICLE IS UNDER WARRANTY. FORD RETAINED ALL ORIGINAL PARTS REMOVED FROM TRANSMISSION (WARRANTY WORK). AFTER FILING THIS COMPLAINT AND I RECEIVE CASE NUMBER I WILL FORWARD TO ODI COPIES OF ALL DOCUMENTS FROM MY FILES ON THIS ISSUE. PLEASE NOTE THAT THE FAILURE MILEAGE(7500) LISTED ELSEWHERE HEREIN IS ONLY AN ESTIMATE OF THE MILEAGE AT WHICH THIS RANDOM MALFUNCTION OCURRED; IT STARTED SUBTLY AND INCREASED IN MAGNITUDE OVER A PERIOD OF TIME.