NHTSA Complaint #10126237 — 2002 DODGE GRAND CARAVAN

AS MY WIFE WAS DRIVING ON THE INTERSTATE AT 70 MPH SHE HEARD A LOUD NOISE THEN THE VEHICLE CAME TO A STOP. ONCE I ARRIVED AT THE VEHICLE, I NOTICED A TRAIL OF OIL LEADING TO THE VEHICLE. I LOOKED UNDER TO FIND THO PUSH ROD HANGING THROUGH THE OIL PAN. THE VEHICLE WAS TOWED TO THE SHOP WITH THE MOTOR REPLACED. WHEN THE TEST DRIVE WAS TAKING PLACE, THE MECHANIC DISCOVERED THAT THE COMPUTOR CHIP CAUSED THE TRANSMISSION TO DROP DOWN TO LOW GEAR IN WHICH RAN THE RPM'S INTO THE DANGER ZONE WHICH RESULTED IN THE ENGINE COMING APART. THE VEHICLE HAD ONLY 59,000 MILES ON IT. I MADE ATTEMPT AFTER ATTEMPT TO SPEAK WITH SOMEONE AT CHRYSLER AND COULD NOT EVEN GET A RETURN CALL FROM ANYONE OTHER THAN A DEALER. I JUST RECEIVED A RECALL NOTICE ABOUT A MOISTER LEAK FROM THE AIR CONDITIONER WHICH MAY LEAD INTO A SHORT THAT COULD CAUSE A FIRE. I CALLED THE NUMBER GIVEN ON THE RECALL AND ASKED IF I COULD SPEAK TO SOMEONE AT CHRYSLER, AND WAS TOLD THAT THEY DO NOT HAVE ANY PHONE #'S. THAT'S WHEN I DECIDED TO CONTACT THIS DEPARTMENT. I TRULY BELIEVE THAT THIS ISSUE IS CERTAINLY A RISK AND SHOULD BE INVESTIGATED, AS WELL AS EXPENSES REIMBURESED BY CHRYSLER.