NHTSA Complaint #10070483 — 2002 DODGE GRAND CARAVAN

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	10070483
Vehicle	2002 DODGE GRAND CARAVAN
Component	POWER TRAIN
Date of Incident	October 15, 2002
Date Filed	April 22, 2004
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

THE VEHICLE HAS BEEN DROPPING OUT OF GEAR FROM DRIVE TO NEUTRAL INTERMITTANTLY SINCE I BOUGHT IT. THIS HAPPENS DURING DRIVING AND TURNING, BUT IT IS INTERMITTANT SO CHRYSLER AND DODGE SERVICE HAVE NOT BEEN ABLE TO DUPLICATE, THEREFORE WILL NOT FIX THE PROBLEM. THE FIRST TIMES I CALLED MY OWN DEALERSHIP IN DAPHNE, I WAS TOLD THEY DON'T HAVE A TRANSMISSION PERSON & TO TAKE IT TO MOBILE OR PENSACOLA TO BE REPAIRED. I TOOK IT TO MOBILE FINALLY IN JAN. '03, BUT THEY COULD NOT DUPLICATE PROBLEM. THEY KEPT THE VEHICLE FOR 2 WEEKS & LEFT ME WITH NOTHING TO DRIVE. THEY WOULD NOT EVEN GIVE ME A LOANER. NEXT I APPROACHED MY OWN DEALERSHIP IN DAPHNE AGAIN & REQUESTED A MEETING WITH THE DISTRICT MANAGER. THEY INSISTED ON CHECKING IT THEMSELVES BEFORE THEY WOULD TALK TO THE DISTRICT MANAGER, EVEN THOUGH THEY DIDN'T HAVE A TRANSMISSION PERSON. THEY CHECKED IT AND FOUND NOTHING AGAIN, AND FAXED THE INFORMATION TO STAR CENTER. I STILL HAVE NOT HAD THE PROBLEM FIXED NOR HEARD A WORD FROM THE DISTRICT MANAGER. ALL THE SERVICE MANAGER DOES IT ARGUE AND SMILE WITH MY COMPLAINTS. BOTH SERVICE MANAGERS FROM MOBIEL AND DAPHNE STATE THAT CHRYSLER WILL NOT REPLACE AND CANNOT REPAIR THE TRANSMISSION.

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