NHTSA Complaint #10126072 — 2002 FORD FOCUS

DT:THE TIRES ON THE CONSUMER'S 2002 FORD FOCUS 2002 WERE SHOWING SEVERE SIGNS OF WEAR AFTER ONLY 17000 MILES. THE FIRST SET OF TIRES WERE REPLACED AT 5000 MILES DUE TO WEAR. AFTER ABOUT 12000 MILES THE SAME WEAR PATTERN REAPPEARED. THESE TIRE WERE RATED AS 60000 MILE TIRES. THE VEHICLE IS CURRENTLY ON IT'S THIRD SET OF TIRES. ONE OF THE TIRE WAS TAKEN TO A FORD DEALERSHIP FOR INSPECTION. THE DEALER FOUND A SERVICE BULLETIN #.03-13-5 ON FORD'S COMPUTER THAT COVERED ALL MODELS OF FORD FOCUS 2000-2004 THAT EXPERIENCED INNER TIRE WEAR. THE UPPER CONTROL ARMS OF THIS MODEL WERE ENGINEERED INCORRECTLY CREATING ADVERSE CAMBER TO THE REAR TIRES. THE REMEDY WAS A RESTRUCTURED CONTROL ARM:UPPER ARM KIT. THE NEWLY RESTRUCTURED CONTROL ARM :UPPER ARM KIT WOULD ONLY BE SENT TO THOSE WHO WERE ELIGIBLE UNDER THE BUMPER TO BUMPER WARRANTY,3 YEAR, 36,000 MILES. CONSUMER FELT THE VEHICLE WAS BOUGHT WITH A FACTORY DEFECT. *AK *NM