NHTSA Complaint #10125003 — 2004 BMW X3

HI, I WAS WONDERING IF ANYONE HAS HEARD OF 3SERIES SPONTANEOUSLY CATCHING FIRE WHILE DRIVING DOWN THE ROAD. MY LADY AND I WERE DRIVING IN HOUSTON MAY 1ST WHEN SMOKE STARTED TO COME OUT OF THE AIR DUCTS.THEN THE GAUGES STARTED TO GO UP AND DOWN, AS SOON AS I SAW THAT I PULLED OVER AND STARTED TO GET MY VALUABLES OUT. WITHIN 9-13 MIN THE CAR WAS FULLY INVOLVED WITH FIRE. I WAS IN AWE STANDING THERE WATCHING MY 2004 BMW AS IT WNT UP IN SMOKE. THE NEXT DAY BMW OF HOUSTON NORTH, MY LOCAL DEALER, WENT AND PICKED IT UP FROM THE TOW YARD AND TOOK IT TO THE DEALERSHIP. THEY SAID A TEAM IS COMING DOWN AND IT IS UNDER INVESTIGATION. I WAS WONDERING IF ANYONE HAD ANY ADVICE, COMMENTS OR JUST TO SAY "SORRY TO HEAR THAT".I FINALLY TALKED TO MY CONTACT AT BMW NA . HIS NAME IS [XXX] AND HE STATED TO ME THAT THE INVESTIGATION TEAM COULD NOT FIND THE CAUSE OR NATURE OF THE FIRE. SINCE THEY COULD NOT FIND THE CAUSE, THAT I FILE THE UNDER MY INSURANCE. I WAS VERY DISAPPOINTED THAT THEY TOLD ME THIS. I ASKED FOR HIS SUPERVISORS NAME AND # AND SAID, THANK YOU FOR YOU TIME AND I WILL CONTACT HIM. I GOT OFF THE PHONE JUST SO MAD, BUT I KEPT MY COOL ON THE PHONE. I CALLED MY DEALERSHIP AND STATED TO THEM WHAT CUSTOMER RELATIONS TOLD TO ME. I TALKED TO THE SERVICE MANAGER AND TOLD HIM HE NEEDS TO START CONTACTING SOMEONE ABOUT THIS ISSUE, VERY QUICKLY. BMW NA THEY SAID THEY ARE STANDING WITH"WE CANT FIND THE CAUSE OF THE FIRE AND WE CANT HELP AT ALL" END QUOTE. THEY ALSO SAID YOUR OPTIONS ARE TO GET WITH YOUR COUNCIL AND SEND A CERTIFIED LETTER. EVERYONE THAT I TALK TO ABOUT THIS, IS AMAZED THAT BMW HAS DROPPED ME IN THE GREASE AND IS NOT WILLING TO DO ANYTHING. ALLSTATE CALLED ME THUR AND TOLD ME THAT THERE TEAM OF INVESTIGATORS FOUND THE CAUSE OF THE FIRE THAT TOOK THE LIFE OF MY CAR ON MAY 1. THEY SAID THEY FOUND THAT IT WAS THE "CORRECT ME IF I SAY THIS WRONG" B CABLE GOING TO THE STARTER WAS PINCHED AND CAUSED THE IGNITION. P.S. MAKE OF MY CAR IS 325CI, NOT A X3 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT