NHTSA Complaint #10937989 — 2004 BMW X3 ELECTRICAL SYSTEM

Complaint Details

ODI Number	10937989
Vehicle	2004 BMW X3
Component	ELECTRICAL SYSTEM
Date of Incident	December 16, 2016
Date Filed	December 28, 2016
Mileage	5 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

DRIVER'S SIDE SEAT BURNED THROUGH THE SEAT AND BURNED THE JACKET WHEN THE SEAT HEATER WAS TURNED ON WHILE MY WIFE WAS DRIVING. THIS IS THE SECOND TIME IT HAPPENED IN THIS CAR. FIRST TIME IT HAPPENED WHILE THE CAR WAS UNDER WARRANTY, AND THE DEALERSHIP (SILVER SPRING BMW OF MD) REPLACED THE SEAT UNDER WARRANTY. IN THIS CASE GOT LUCKY IT DID NOT CATCH FIRE OR CAUSE ANY INJURY TO US. THIS SITUATION EASILY COULD HAVE ENDED UP IN A CAR FIRE. I WAS STUNNED TO HEAR HOW LITHELY BMW NA APPROACH TOWARDS MY CONCERN WHEN I CALLED TO LODGE A COMPLAINT. AT HIGHWAY SPEED THIS COULD HAVE BEEN A FATAL SITUATION DUE TO DISTRACTION THIS BURN CREATED WORST CAR ON FIRE. *TR

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