NHTSA Complaint #10120822 — 2003 CHRYSLER PT CRUISER

SHORTLY AFTER PURCHASING OUR BRAND NEW 2003 PT CRUISER, WE NOTICED THE DASH LIGHTS AND HEADLIGHTS WOULD OCCASIONALLY FLICKER FOR NO APPARENT REASON. AT FIRST, IT WAS VERY INTERMITTENT AND WE DID NOT PAY MUCH ATTENTION TO IT. HOWEVER, SINCE ABOUT THE MIDDLE OF OCTOBER OF 2004, THE PROBLEM HAS GOTTEN MUCH WORSE. NOW WHENEVER THE BRAKE IS APPLIED, THE DASH LIGHTS AND THE HEADLIGHTS FLICKER VERY NOTICEABLY, AND THE FREQUENCY OF THE FLICKERING FOR NO REASON HAS INCREASED DRAMATICALLY. ON NOVEMBER 18, 2004, WE TOOK THE CRUISER INTO SPOKANE CHRYSLER TO CORRECT THE PROBLEM (INVOICE 147545). SPOKANE CHRYSLER WAS VERY COURTEOUS AND TRIED DILIGENTLY TO FIX THE PROBLEM. THEY REPLACED THE GENERATOR, THE POWERTRAIN CONTROL MODULE, AND EVEN TRIED A NEW BATTERY -- UNFORTUNATELY, NONE OF THEIR EFFORTS FIXED THE PROBLEM. SPOKANE CHRYSLER DID DISCOVER THAT THIS FLICKERING LIGHTS DEFECT WAS NOT UNIQUE TO OUR CRUISER. THE TECHNICIAN TESTED SEVERAL 2002, 2004, AND EVEN BRAND NEW 2005 PT CRUISERS AND FOUND THAT IN EACH OF THESE MODELS, WHILE NOT ALL, BUT SOME OF THEM HAD THE SAME DEFECTIVE ELECTRICAL SYSTEM. THIS PROBLEM IS PARTICULARLY DISTURBING CONSIDERING THE NATURE OF MANY OF THE PT CRUISERS CONTROL SYSTEMS. THE PT IS IN MANY RESPECTS A FLY-BY-WIRE TYPE OF VEHICLE. EVERYTHING FROM THROTTLE CONTROL, AIR/FUEL MIX, SPEED CONTROL, AUTOMATIC TRANSMISSION SHIFTING, TRACTION CONTROL, TO ABS BRAKE CONTROL IS GOVERNED BY ELECTRONICS. THE FLICKERING LIGHTS ARE A DEFECT THAT CAN CLEARLY BE SEEN, BUT WHAT ABOUT DEFECTS THAT CANNOT BE SO EASILY SEEN. WHAT ABOUT A BRAKE CONTROL FLICKER OR AN ERRATIC THROTTLE CONTROL FLICKER THAT YOU DO NOT NOTICE UNTIL IT IS TOO LATE. OR, WHAT HAPPENS IF IT IS PITCH DARK, YOU ARE ROUNDING A CURVE AT 60 MPH, AND THE HEADLIGHTS FLICKER OUT AND STAY OUT! AT THIS TIME, THE PROBLEM HAS STILL NOT BEEN FIXED. WE FEEL CHRYSLER HAS TWO OPTIONS--EITHER FIX THE DEFECT IMMEDIATELY (THIS IS OUR PREFERRED CHOICE) OR REPLACE THE VEHICLE IMMEDIATELY.