NHTSA Complaint #10120625 — 1998 FORD EXPLORER

DT: 1998 FORD EXPLORER, ONE AFTERNOON WHILE AT WORK HER VEHICLE CAUGHT ON FIRE. THE VEHICLE WAS TURNED OFF AND HAD SITTING FOR HOURS. THERE WERE LOTS AND LOTS OF SMOKE. THE FIRE DEPT. PUT OUT THE FIRE AND THE ENGINE AND SPREAD TO THE DASH AREA. THE VEHICLE WAS TOTALED OUT. THE RECALL LETTERS HAD NOT GONE OUT YET, AND THE DAY AFTER THE FIRE, THE RECALL WAS EXTENDED TO HER VEHICLE YEAR. THE DEALER TOLD THE CONSUMER THAT IS WAS OBVIOUS THAT THE STARTED FROM THE CRUISE CONTROL MECHANISM. HAVE BEEN IN TOUCH WITH THE LOCAL DEALERSHIP AND THE FORD MANUFACTURER AND FORD KEEPS PUTTING HER OFF. BECAUSE THEY KEEP SAYING THAT THEY WILL CALL HER BACK IN TWO DAYS, SO FAR IT'S BEEN 3 WEEKS AND NO CALL FROM FORD. THE WERE NO SIGN OF ANY PROBLEMS BEFORE THIS INCIDENT. *NM