NHTSA Complaint #10120547 — 2002 FORD EXPLORER

APRIL 04, THE AIRBAG LIGHT CAME ON FLASHING 3 TIMES (3 BLINKS EACH TIME) AND THEN WOULD REMAIN ON. I TOOK THE CAR TO THE DEALERSHIP HERE AT FREEPORT JET WASH WHILE THE CAR WAS STILL UNDER WARRANTY AND THE WARRANTY WAS FINISHING IN JUNE. WHEN I TOOK THE CAR IN THEY HOOKED IT UP TO THE COMPUTER THEN SIMPLY SAID WE HAVE RESETTED THE CONTROL SYSTEM IN THE CAR AND IF THE LIGHT COMES BACK ON TO BRING IT BACK!~~~ WELL, DIDN'T LAST TOO LONG AND IT CAME BACK ON BUT THIS IS A COUPLE WEEKS LATER AND NOW THEY TELL ME MY WARRANTY IS UP BUT I TOLD THEM THEY WERE AWARE OF THIS BEFORE THE WARRANTY EXPIRED - LONG STORY SHORT THEY CHANGED IT AT NO COST TO ME AND SAID FORD APPROVED IT TO BE FIXED UNDER WARRANTY. BUT, THAT DIDN'T SEEM TO FIX THE PROBLEM, THE AIRBAG CAME ON AGAIN A COUPLE WEEKS LATER WHEN THEY HOOKED IT UP AGAIN THEY SAID IT WAS THE SAME CODE AND RESET THE CONTROL SYSTEM IN THE CAR AND TOLD ME TO BRING IT BACK IF IT TURNS ON...WE ALL KNOW WHAT HAPPENED...IT CAME BACK ON...SO THEY SAID THEY WILL CHANGE IT AGAIN BUT THIS TIME NOT ONLY DID IT TAKE 4 MONTHS TO HEAR BACK FROM THEM (ONLY BECAUSE I FINALLY GOT TIRED OF WAITING AND CALLED THEM BACK) ABOUT THE PART BUT NOW THEY TELL ME THAT THE PART WAS NOT COVERED UNDER WARRANTY AND THE GUY WHO DID IT SHOULDN'T OF (HE IS NO LONGER WITH THE DEALERSHIP) AND THAT I HAVE TO PAY FOR THE 3RD PRETENSIONER TO BE PUT IN MY CAR AFTER I HAVE BEEN TRYING TO GET THIS PROBLEM FIXED A YEAR AND A HALF!