NHTSA Complaint #10119776 — 1999 GMC SAFARI

THIS MORNING (5/4/05) WHILE DRIVING MY 1999 GMC SAFARI, I EXPERIENCED A JOLT AND A HIGH RPM REV AND A LONG 1-2 SHIFT. I GOT TO MY DESTINATION (1/4 MILE UP THE ROAD) AND THEN DISCOVERED THAT I HAD NO REVERSE. I IMMEDIATELY DROVE TO THE DEALER (A 6-MILE DRIVE). I NOTICED IN ADDITION TO NO REVERSE, THERE WAS ALSO NO OVERDRIVE (4TH GEAR). THE PRELIMINARY DIAGNOSIS FROM THE DEALER IS A FAILED SUN SHELL ASSEMBLY. THEY (THE DEALER) INDENTIFIES THIS AS A COMMON PROBLEM. TO REPAIR IT REQUIRES A MAJOR OVERHAUL A NEARLY $2000.00 REPAIR. I'M A MEMBER OF IATN (INTERNATION AUTOMOTIVE TECHNICIANS' NETWORK) AND I DID A SERACH OF THIS CONCERN AND LEARNED THAT THIS IS A COMMON FAILURE. I ALSO LEARNED THAT GM HAS A TSB ON THIS CONCERN (I DON'T KNOW THE NUMBER OR NATURE OF THE TSB). AT 6-YEARS OF AGE AND 88,000 MILES THIS (IN MY ESTIMATION) IS A PREMATURE FAILURE. THE TRANSMISSION HAS BEEN SERVICED (FLUSHED AND FILTER REPLACEMENT) TWICE IN THE PAST THREE YEARS AND HAS NOT BEEN ABUSED. I DO TOW TWO SNOWMOBILES IN THE WINTER, BUT THE WEIGHT IS BY FAR WITHIN THE PARAMETERS STATED FOR THIS VEHICLE. I CALLED THE GM SERVICE ASSISTANCE CENTER AND THE WOMAN ACKNOWLEDGED THE PATTERN FAILURE, BUT SAID THEIR "POLICY" FOR GOODWILL ASSISTANCE IS CAPPED AT 72,000 MILES, MY VEHICLE HAS 88,000 MILES. SHE WAS PREPARED TO OFFER ME SOME KIND OF VOUCHER TO BE USED TOWARD THE PURCHASE OF A NEW GM VEHICLE, BUT I'M NOT INTERESTED IN THAT. THERE'S CLEARLY A PRODUCT CONCERN, AND IF GM IS WILLING TO GIVE ME A DEAL ON A NEW CAR, WHY DON'T THEY GIVE ME A "DEAL" ON REPAIRING THIS ONE? ANYWAY, THAT'S MY COMPLAINT.