NHTSA Complaint #10115960 — 2003 HONDA ELEMENT

ELEMENT WINDSHIELD CRACK DOCUMENT 1. THURSDAY (3/24/05) NOTICED CRACK IN WINDSHIELD THAT HAD NOT BEEN THERE THE PREVIOUS NIGHT. CRACK APPEARS TO HAVE STARTED AT POINT WHERE WINDSHIELD MEETS CAR BODY AND GOES UP ABOUT 3 INCHES, WAS NOT ABLE TO SEE A DIVED WHERE A PEBBLE OR ROCK COULD HAVE IMPACTED IT 2. FRIDAY(3/25/05) TOOK VEHICLE TO JOYCE HONDA FOR EVALUATION. WAS GIVEN AN INFO SHEET REGARDING WINDSHIELD CRACKS THAT STATED (BASICALLY) IF YOU CAN FEEL ANYTHING ON THE GLASS ITSELF IT IS CAUSED BY ROCK, IF NOT COULD BE FLAW SERVICE MANAGER LOOKED AT WINDSHIELD. RAN A PEN AT THE POINT OF INITIATION AND STATED HE COULD FEEL A DIVED. AFTER 10 MINUTES OF TRYING I STILL COULD NOT FEEL. HE STATED THAT IT WAS NOT WARRANTY PROBLEM AND ANYWAY HE ?DID NOT DO GLASS UNLESS FORCED TO WHEN IT IS WARRANTED?. HE DID NOT OFFER ANY INFO REGARDING PRICE, I ASKED HIM IF THERE ANY REQUIREMENTS FROM HONDA REGARDING REPLACEMENT (I.E. BRANDS, WHO SHOULD DO IT, ETC). HE SAID ?NO ANYONE WHO DOES AUTO GLASS IS FINE? 3. MONDAY (3/28/05) CALLED HONDA CUSTOMER SERVICE 1-800-999-1009 SPOKE TO CHRIS TO WHOM I RELATED THE EVENTS SO FAR INCLUDING THE FACT THAT THE CRACK HAS NOW TRAVELED ALMOST COMPLETELY ACROSS THE WINDSHIELD. I MENTIONED THE TSB THAT INCLUDES MY VIN NUMBER (03-028) HE OPENED A CASE NUMBER SO THIS SITUATION CAN BE EVALUATED BY A DISTRICT MANAGER. HE STATED I WOULD BE CONTACTED IN 24-48 HOURS BY A HONDA DISTRICT MANAGER. *JB