NHTSA Complaint #10115229 — 2001 VOLKSWAGEN PASSAT

'RECALL CAMPAIGN' ISSUED FOR VOLKSWAGEN PASSAT 2001, OIL SLUDGE WARRANTY EXTENSION. *BF THE VEHICLE BROKE DOWN ON THE HIGHWAY WITHOUT ANY PRIOR INDICATIONS OF PROBLEMS, THE OIL AND ENGINE LIGHTS ILLUMINATED AND THE ENGINE BEGAN MAKING A SCREECHING SOUND. THE VEHICLE WAS TOWED TO THE DEALERSHIP WHERE THEY DETERMINED THE ENGINE HAD LOCKED UP FROM LACK OF OIL. THE WARRANTY DEPARTMENT REFUSED TO AUTHORIZE THE WARRANTY COVERAGE FOR THE REPAIR, BECAUSE THE CONSUMER COULD NOT PROVIDED RECEIPTS FROM AN AUTOMOBILE SERVICE COMPANY DOCUMENTING THAT HE HAD THE OIL CHANGED REGULARLY. THE WARRANTY DEPT. STATED THE CONSUMER WAS NOT ENTITLED TO WARRANTY COVERAGE FOR THE ENGINE AND THE TURBO CHARGER REPAIRS. (LAWYER ON BEHALF OF CONSUMER) *JB