NHTSA Complaint #10114831 — 2000 SUBARU FORESTER

REPEAT PREMATURE FAILURE OF REAR AXLE BEARING. REAR AXLE BEARING ON BOTH SIDES BECAME NOISY WHEN CAR WAS 35K MI (12-09-02) DEALER REPLACED BOTH UNDER WARRANTY WITH SAME OEM SUBARU 28016FC001. REAR AXLE ON LEFT BECAME VERY NOISY AGAIN AROUND 57K MI, ESPECIALLY ON FREEWAY AND HIGH SPEED. TOOK IT TO DEALER AGAIN (06-22-04). THIS TIME, DEALER (SCHUMAN CARRIAGE MOTORS INC., DBA SUBARU OF HAWAII, ALSO DBA AS WAIALAE SUBARU) DISMISSED NOISE AS FROM TIRES, REFUSED TO HONOR WARRANTY, AND CHARGED US AN UNDISCLOSED $96 "DIAGNOSTIC FEE". UNPLEASANT EXPERIENCE AT DEALERSHIP CAUSED GREAT EMOTIONAL TRAUMA TO MY WIFE. SHE SUBSEQUENTLY WAS DIAGNOSED BY MEDICAL DOCTOR OF SHINGLE LIKELY INDUCED BY STRESS AND LEAVING HER UNABLE TO WEAR EYE CONTACT LENSES EVEN TO THIS DAY. OTHER CAR GARAGES LATER CONFIRMED THE LEFT REAR AXLE BEARING IS THE CAUSE OF THE NOISE. FOUND A MECHANIC WHO REPLACED IT WITH A SUBARU 28015AA0050 ROLLER BEARING (03-26-05) MECHANIC TOOK IT THE DEFECTIVE BEARING APART. SIGNS OF IRREGULAR WEAR ON THE BEARING CASING IS VISIBLE.