NHTSA Complaint #10114617 — 2002 FORD EXPLORER

I HAVE A 2002 FORD EXPLORER XLS, 4.0 ENGINE, THAT HAS TRANSMISSION FAILURE AT 59,000 MILES. I HAVE BEEN RESEARCHING THIS TYPE OF VEHICLE AND HAVE NOTICED A HIGH NUMBER OF TRANSMISSION FAILURES AT LOW MILEAGE SUCH AS MY VEHICLE. I CALLED FORD TO SEE IF THEY WOULD PROVIDE ASSISTANCE FOR THE REPAIR AND THEY SAID NO AND DENY ANY MAJOR PROBLEMS WITH THOSE TRANSMISSIONS. I AM NOW FACED WITH HAVING TO PAY $1500 - $2000 FOR A MAJOR REPAIR OF A LOW MILEAGE VEHICLE. THE CAR WAS DIAGNOSED AT A FORD DEALERSHIP UNDER THE ADVICE OF FORD CUSTOMER SERVICE. I AM NOW GOING TO REMOVE THE VEHICLE FROM THE DEALERSHIP AND TAKE IT TO AN OUTSIDE REPAIR STATION BECAUSE THE DEALERSHIP WANTS $600 TO TEAR DOWN THE TRANSMISSION AND DO FURTHER DIAGNOSIS. I AM UPSET AT THE POOR QUALITY OF THE VEHICLE WHICH WAS A MAJOR INVESTMENT FOR ME AND THE ADDITIONAL EXPENSES ASSOCIATED WITH THIS VECHICLE.