NHTSA Complaint #10114150 — 2004 HONDA ODYSSEY

I HAVE BROUGHT MY HONDA ODYSSEY TO THE DEALER AT LEAST THREE TIMES SINCE PURCHASED LESS THAN ONE YEAR AGO. EACH TIME I ASKED THEM TO LOOK AT THE AIR CONDITIONING SYSTEM. I TOLD THEM IT MADE A "CLUNK" NOISE AT START UP. IT WAS SO LOUD, I THOUGHT IT WAS THE TRANSMISSION. THE FIRST TIME, THEY TOLD ME THEY TOLD ME THEY COULD NOT REPRODUCE THE PROBLEM. THE SECOND TIME, THEY TOLD ME IT WAS "NORMAL" AND GAVE ME AN INTERNAL COPY OF "A/C 'CLUNLK' NOISE ON YEARS 1999-2001" MECHANICAL PROBLEM SHEET. HELLO!!! I BOUGHT A 2004 MODEL ODYSSEY!!. I CALLED, COMPLAINED, AND GOT NOWHERE. I RECIEVED ANOTHER RECALL NOTICE, AND ASKED THEM AGAIN TO LOOK AT THE A/C "CLUNK" NOISE. I TOLD THEM IT WAS ALSO HAPPING WHEN THE HEATER WAS ON, NOT JUST THE A/C. OF COURSE, THEY TOLD ME THEY COULD NOT FIND ANYTHING WRONG. I HAVE RESEARCHED THIS PROBLEM. IN THE 1999-2001 ODYSSEY MODEL THEY HAD A "CLUNK" NOISE PROBLEM ACKNOWLEDGED BY YOU. I DO NOT SEE IT FOR YEARS 2003-04. HOWEVER, I DO HAVE THIS PROBLEM AND FEEL I HAVE BEEN SOLD A DEFECTIVE PRODUCT. ON ONE ACCOUNT, THEY DID ACKNOWLEDGE THE PROBLEM, BUT TRIED TO CONVINCE ME IT WAS A "DEFECT" FROM 1999-2001. I FIND THIS UNEXCEPTABLE.*AK