NHTSA Complaint #11100130 — 2004 HONDA ODYSSEY

CORROSION WITHIN THE FUEL PUMP WIRING CONNECTOR AND THE FUEL PUMP RETAINING NUT WAS CRACKED / BROKEN. CUSTOMER COMPLAINT WAS STALLING WHILE DRIVING, NO START CONDITION. TROUBLESHOOTING PROCEDURE INDICATED THE FUEL PUMP WIRING CONNECTOR WAS FAULTY THE INSPECTION REVEALED THAT THE CONNECTOR WAS CORRODED APPARENTLY FROM MOISTURE. THIS ISSUE IS CERTAINLY A SAFETY CONCERN CONSIDERING THE FAULTY CONNECTION CAN CAUSE LOSS OF ENGINE POWER -> LOSS OF POWER STEERING, AND THE FAULTY FUEL PUMP NUT CAN CAUSE GASOLINE FUMES TO ESCAPE CONTAINMENT WHICH MAY LEAD TO AN EXPLOSION / FIRE. IF THE CONNECTOR WAS JIGGLED THE FUEL PUMP WOULD INTERMITTENTLY OPERATE AND OR FAIL. THE LOCAL HONDA DEALER REFUSED TO RECOGNIZE THE SAFETY RECALL CAMPAIGN # 04V42000 OR THE HONDA SERVICE BULLETIN #04-049, AND REFUSED TO MITIGATE THE PROBLEM WITHOUT OFFERING THE OPTION TO REPAIR THE ISSUE OUTSIDE OF THE RECALL WHICH WOULD COST THE CUSTOMER $454.32 FOR THE FUEL PUMP REPAIR KIT IN ADDITION TO SERVICE FEES OF AT LEAST $374.00. THE VEHICLE WAS INITIALLY TOWED-IN AND PRESENTED FOR SERVICE ON JUNE OF 2018. THE HONDA DEALER IS PROVIDING WIRING HARNESS, RETAINING NUT AND GASKET AT A COST TO THE CUSTOMER.