NHTSA Complaint #10113943 — 1998 FORD EXPEDITION ELECTRICAL SYSTEM

Complaint Details

ODI Number	10113943
Vehicle	1998 FORD EXPEDITION
Component	ELECTRICAL SYSTEM
Date of Incident	March 3, 2005
Date Filed	March 11, 2005
Mileage	121,560 miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	AL

Consumer Description

I ARRIVED AT HOME AND PARKED VEHICLE IN GARAGE ~5:15PM. MY WIFE WALKED ON THE TREADMILL (WHICH IS IN THE GARAGE) FROM 7:15 ? 7:45PM AND DID NOT SMELL OR NOTICE ANYTHING UNUSUAL. AT 10:00 PM I LOOKED THROUGH GARAGE DOOR TO MAKE SURE LIGHTS WERE OUT AND GARAGE DOORS SHUT. I NOTICED A SMALL RED LIGHT BELOW THE TRUCK. AFTER FURTHER INVESTIGATION, I FOUND IT WAS A FLAME. I CAME BACK IN THE HOUSE TOLD MY WIFE TO NOTIFY THE FIRE DEPT. I USED A HOSE AND FIRE EXTINGUISHERS TO EXHAUST FLAME AS THE FIRE DEPT. ARRIVED. THE HEAT WAS SO INTENSE IT MELTED THE GARAGE LIGHT LENS ABOVE THE VEHICLE. THE VEHICLE WOULD NOT GO INTO NEUTRAL DUE TO DAMAGE, SO I USED MY NEIGHBOR?S TRUCK TO PULL THE VEHICLE OUT OF THE GARAGE. IT APPEARS TO HAVE BEEN THE DEFECTIVE CRUISE SWITCH ACCORDING TO A FIRE INVESTIGATOR. THE DAMAGE TO THE VEHICLE IS OBVIOUS I CAN EMAIL PHOTOS (EXCEPT I DID NOT PHOTO DAMAGED WINDSHIELD). WE ALSO HAVE SMOKE DAMAGE TO OUR GARAGE. I HAVE FILED A COMPLAINT WITH FORD ORIGINALLY THEY TOLD ME IT WOULD BE 5 DAYS UNTIL THEY CONTACT ME, NOW THEY SAY IT COULD BE 10 DAYS. I ASKED THEM TO EXPEDITE, SINCE I AM CURRENTLY WITHOUT A VEHICLE. FORD HAS NOT DONE ANYTHING AT THIS POINT TO REVIEW OR RESOLVE THE ISSUE.*AK

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