NHTSA Complaint #10110732 — 1999 SUBARU OUTBACK

I HAD JUST PAID APPROX. $450 FOR THE MAJOR 90,000 MILE DEALER SERVICE AND THEY TOLD ME MY VEHICLE IS IN GREAT SHAPE. I'VE MAINTAINED IT RELIGIOUSLY. I HAD AN EXTENDED WARRANTY OF 6 YEARS/100,000 MILES THAT JUST ENDED SEP. '04. I JUST DROVE IT UP TO THE MOUNTAINS AND 90 MILES FROM MY DESTINATION, WITH THE CAR DRIVING PERFECTLY, I NOTICED THE TEMP. GAUGE WAS SPIKED. ULTIMATELY IT TURNED OUT THAT THE HEAD GASKET WENT. I HAVE 91,000 MILES ON MY SUBARU. I SPOKE TO NUMEROUS GARAGES IN MAMMOTH LAKES AND THEY SEE THIS PROBLEM ON A DAILY BASIS. DOING RESEARCH ON THE INTERNET, YOU WILL FIND THOUSANDS AND THOUSANDS OF PEOPLE WITH THE SAME ISSUE. I WAS TOLD BY ONE OF THE MECHANICS THAT ALL OF THE DOUBLE OVERHEAD CAM 4 CYLINDER SUBARU ENGINES BLOW HEAD GASKETS AT SOME POINT AFTER APPROX. 80,000 MILES AND THAT THIS ENGINE HAS SINCE BEEN DISCONTINUED. I ALSO HAVE COME TO FIND OUT THAT THE "PHASE 2" VERSION WAS RECALLED AND THEY WILL FIX THAT ONE, BUT THE "PHASE 1" ENGINE THAT I, AND THOUSANDS OF OTHERS, HAVE THEY WON'T DO A [XXX] THING ABOUT. WHAT KIND OF COMPANY IS THIS? IT AIN'T ROCKET SCIENCE... THEY PUT OUT A DEFECTIVE PRODUCT AND ALL THEY WILL DO IS STICK IT TO THE CONSUMER. THIS COMPANY NEEDS TO BE HELD ACCOUNTABLE FOR THEIR GLARING AND OBVIOUS SCREW UP. HOW CAN THEY GET AWAY WITH THIS?*JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR