NHTSA Complaint #10110580 — 2003 FORD E550

WE OWN A 2003 F250 V-10 TRITON PICK UP. WHILE WE WERE DRIVING THE #3 SPARK PLUG OUT OF THE HEAD. FORD IS REFUSING TO REPAIR THE PROBLEM. WE HAVE EXTENDED WARRANTY AND WE HAVE RESEARCHED ON THE INTERNET THAT THERE ARE MANY OTHER PEOPLE THAT HAVE HAD THIS PROBLEM AND THEY ARE REFUSING TO DO ANYTHING. I SENT A LETTER TO THE OFFICE OF THE ATTORNEY GENERAL AND THEY ADVISED THAT WE SHOULD SEND ONE TO YOU ALSO. THIS IS A MAJOR PROBLEM. WHAT IF IT HAPPENED WHEN WE WERE ON THE HIGHWAY GOING ABOUT 70 MPH AND OUR DAUGHTER WAS IN THE VEHICLE WITH US? THANK GOD WE WERE ONLY GOING 30 MPH AND NO ONE GOT HURT. AS SOON AS IT HAPPENED WE PULLED OVER AND HAD THE VEHICLE TOWED TO THE DEALER. THEY SAID THAT IT WAS NOT COVERED BY OUR WARRANTY SINCE WE HAD PUT BOSCH PLATINUM 4 SPARK PLUGS INTO THE VEHICLE. THEY STATED THAT WE NOW VOIDED OUR WARRANTY. I RESEARCHED THE ENTIRE WARRANTY POLICY AND THERE IS NOTHING STATING THAT. THE DEALER WAS EVEN GOING TO PUT THE SPARK PLUGS IN FOR US WHEN WE BOUGHT THEM IN JUNE OF 2003. BUT THEY WANTED ALMOST $300.00 TO PUT THEM IN. WE ASKED THEM AT THAT TIME IF WE COULD USE THEM AND THEY SAID WE WULD LIKE YOU TO USE MOTORCRAFT, BUT IF YOU CHOOSE TO USE A DIFFERENT BRAND MAKE SURE THAT THEY ARE THE SAME OR BETTER. SO THAT IS WHAT WE DID. WE HAVE RESEARCHED SO MANY OPTIONS AND INFORMATION THAT THERE ARE OTHER PEOPLE OUT THERE THAT HAVE HAD THE SAME PROBLEM AND THEY DO NOT WANT TO DO ANYTHING. WE ALSO ADVISED THEM THAT THIS TRUCK IS MY HUSBANDS LIVELY HOOD AND IF HE CANT WORK HOW ARE WE GOING TO PAY THE PAYMENT EVERY MONTH. WE SEEM TO HAVE RO RECOURSE BUT TO EXTEND OUR HAND TO YOU FOR HELP. THE ESTIMATED COST OF REPAIR IS $4000.00. YOUR ATTENTION IN THIS MATTER WOULD BE GREATLY APPRECIATED.