NHTSA Complaint #10107955 — 2004 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10107955
Vehicle	2004 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	October 10, 2004
Date Filed	January 26, 2005
Mileage	17,144 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	OK

Consumer Description

DELAY IN TRANSMISSION ENGAGING IN EITHER REVERSE OR FORWARD GEAR IS HIGHLY DANGEROUS BECAUSE AUTO SUDDENLY SLAMS INTO GEAR AND LURCHES FORWARD. THIS HAS ALSO OCCURRED AT HIGHWAY SPEEDS WHEN THE GEAR SUDDENLY ENGAGES AND CAUSES A SEVERE LURCH FORWARD WITH A BANG SO SEVERE I THOUGHT I HAD HIT SOMETHING. ALSO, THERE IS A CHATTER WHEN ACCELERATING DURING A TURN AND VIBRATION OF THE DRIVESHAFT AT VARYING SPEEDS. I WAS TOLD BY THE SERVICE DEPT. WHEN I COMPLAINED AFTER PURCHASING THE CAR THAT THIS DELAY WAS NORMAL. ON THE SECOND VISIT, THEY REPLACED THE DIFFERENTIAL WHICH CAUSED A VIBRATION AND WHINE IN THE DRIVE TRAIN. I RETURNED IT AND THE DIFFERENTIAL AGAIN WAS REPLACED AND THE DRIVE SHAFT BALANCED WITH NO IMPROVEMENT. I HAVE BEEN WAITING FOR PARTS FOR QUITE SOMETIME. THE FLUID ADDITIVE IS NOT AVAILABLE NOR HAS THE SOLENOID BEEN REPLACED, BUT I UNDERSTAND THIS DOES NOT WORK EITHER. *AK

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