NHTSA Complaint #10107781 — 1996 FORD CONTOUR

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10107781
Vehicle	1996 FORD CONTOUR
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	August 11, 2004
Date Filed	January 24, 2005
Mileage	66,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	DE

Consumer Description

CAR STALLS WHEN PARALLEL PARKING, ESPECIALLY IN REVERSE, OR WHEN PARKING SLOPES. CAR STALLED WHEN STARTING UP FROM RED LIGHT IN CENTER CITY PHILADELPHIA INTERSECTIONS. HEADLAMPS OUT OF ALIGNMENT (DON'T SHINE DOWN ONTO ROAD, BEAMS NOT CENTERED). AIR BAG LIGHT ON CONTROL PANELS BLINKS SPORADICALLY, FREQUENTLY; ANXIETY THAT AIR BAG WILL DEPLOY WHILE DRIVING. DEALER COMMENT ON STALLING: "PROBABLY SOMETHING STUPID" AND WASN'T ABLE TO FIX PROBLEM, MENTIONED SOMETHING ABOUT A VACUUM TUBE. DEALER CHARGED $95 TO TELL ME THAT THE MEMORY IN THE VEHICLE DIDN'T GIVE ANY CODES FOR THE STALLING OR AIR BAG PROBLEMS, THEN ADDED THAT THE MEMORY IS WIPED CLEAN EVERY TIME THE CAR IS TURNED OFF. QUESTION: IF THEY KNOW THAT ABOUT THE CAR IN THE FIRST PLACE, WHY CHARGE THE CUSTOMER FOR A POINTLESS DIAGNOSTIC? HEADLIGHTS STILL OUT OF ALIGNMENT AFTER HAVING BEEN "ADJUSTED" BY DEALER IN JANUARY 2005. *NM

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