NHTSA Complaint #10104681 — 2003 VOLKSWAGEN PASSAT

ENGINE AND ENGINE COOLING issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10104681
Vehicle	2003 VOLKSWAGEN PASSAT
Component	ENGINE AND ENGINE COOLING
Date of Incident	October 1, 2004
Date Filed	December 29, 2004
Mileage	45,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NJ

Consumer Description

ENGINE SLUDGE IN 2003 VW PASSAT. ENGINE IS SHOT. VW CUSTOMER SERVICE AGENT TOLD ME HE PERSONALLY GETS 3 TO 5 CALLS A DAY ON THIS ISSUE. VW WON'T PAY UNLESS YOU PRODUCE EVERY SERVICE RECEIPT. VW DEALERS VIA VW DIRECTIVE NOW ONLY USE SYNTHETIC OIL FOR OIL CHANGES ON THE 1.8 LITER PASSAT ENGINE. ITS A PASSAT NOT A FERRARI. THIS IS CLEARLY AN INDICATION OF A DESIGN FLAW. *NM

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