NHTSA Complaint #10102805 — 2004 FORD EXPLORER

PURCHASED USED 2004 EXPLORER W/ 17K MILES ON IT. VIN# [XXX] WIFE TOOK POSSESSION OF VEHICLE FRIDAY EVENING READY TO DRIVE AWAY WHEN SHE PLACED VEHICLE IN REVERES AND IT BANGED HARD AS IT JERKED INTO REVERSE AND CHIRPED THE TIRES. DROVE IT HOME NOTICED THE SHIFTING FROM 2D TO 3RD WAS HARD AND APPEARED TO WANT TO ACCELERATE ON ITS OWN AND WHEN IT WENT INTO OVERDRIVE THE RPMS REDUCED BUT NO NOTICEABLE SIGNS THAT ONE COULD TELL IT HAD SHIFTED INTO OD.TOOK IT TO DEALER ON 10TH OF DEC 2004 FOR UPHOLSTERY ISSUES AND THE SHIFTING ISSUES. GOING INTO REVERSE HAS A 2-5 SEC. DELAY AND THEN SHIFTS ABRUPTLY, THIS CAN AND MAY VERY BE A SAFETY HAZARD AND SOMEONE WILL BE INJURED IN DUE TIME. ONLY BY GOD'S GRACE DID WE HAPPEN TO HAVE THE FOOT ON BRAKE PEDAL EACH TIME VEHICLE WAS PLACED IN REVERSE; OTHERWISE THE JERK AND JUMPING INTO REVERSE WOULD HAVE HIT A PERSON OR ANOTHER VEHICLE IN A PARKING LOT. I AM PRESENTLY WAITING A FINAL SOLUTION FORM FORD. I WILL NOT BE SATISFIED WITH THE COMMON REPLY THAT THIS IS NORMAL. THAT IS UNACCEPTABLE WHEN OTHERS ARE PLACED IN DANGER UNAWARES! *JB UPDATED 07/24/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)