NHTSA Complaint #10102329 — 2004 TOYOTA SIENNA

WHILE DRIVING TO FLORIDA NOTED THAT THERE WERE STAINS ON BOTH WINDSHIELDS EITHER FROM A MANUFACTURERS DEFECT OR FROM THE WINDSHIELD WASHER SOLVENT WHICH APPEARED TO BE OF GEL CONSISTENCY. WHEN CHECKED BY THE DEALERSHIP I WAS TOLD IT WAS HARD WATER STAINS BUT THEY WERE UNABLE TO REMOVE THE STAINS. WHEN INSPECTED BY THE MANUFACTURERS REP AT THE DEALERSHIP HE REFUSED ANY AID. THESE STAINS PRESENT A SAFETY HAZARD WHEN DRIVING AT NIGHT AND IN BAD WEATHER. NOTHING IS BEING DONE TO CORRECT THIS PROBLEM. THIS IS THE THIRD STAGE OF THE DISPUTE PROCESS FOR ME AND TOYOTA IS NOT ACKNOWLEDGING ANY RESPONSIBILITY FOR THE PROBLEM THAT EXISTS. THIS MAKE VERY UNSAFE DRIVING CONDITIONS ESPECIALLY ON INTERSTATES LIKE 95 WHEN WE HEAD SOUTH FOR THE WINTER.*AK