NHTSA Complaint #10102103 — 2004 FORD EXPEDITION

IN MAY 2004 I PURCHASED A 2004 FORD EXPEDITION XLT 4X4 FROM CROSSROADS FORD IN CARY NC. THE VEHICLE ODOMETER READING WAS 10 MILES. THE DAY AFTER THE PURCHASE I RETURNED THE VEHICLE AND THREE OF THE ORIGINAL CONTINENTAL TIRES WERE REPLACED DUE TO EXCESSIVE ROAD FORCE. N AUGUST 2004 I BROUGHT THE EXPEDITION BACK TO X-RDS FORD FOR SERVICE. A FOURTH CONTINENTAL TIRE WAS REPLACED DUE TO EXCESSIVE ROAD FORCE. I TOOK THE EXPEDITION TO PERRY BROS. IN SMITHFIELD NC FOR SERVICE AT 11000 MILES IN NOVEMBER 2004. PERRY BROS. TOLD ME THAT TWO OF THE CONTINENTAL TIRES WERE WORN OUT. I TOOK THE EXPEDITION BACK TO X-RDS FORD AS SOON AS POSSIBLE AND THEY FOUND THAT ALL FOUR OF THE SECOND SET OF CONTINENTAL TIRES SHOWED EXCESSIVE AND UNUSUAL TREAD WEAR. CROSSROADS FORD OFFERED ME A THIRD SET OF CONTINENTAL TIRES WHICH I DECLINED. I WAS CHARGED $273 TO HAVE A SET OF MICHELIN TIRES PUT ON. I BELIEVE THAT THERE IS SOME DEFECT IN EITHER THE CONTINENTAL TIRE OR FORD EXPEDITION OR INCOMPATIBILITY ARISING THEREIN THAT IS CAUSING THIS VEHICLE/TIRE COMBINATION TO BE DANGEROUS. I UNDERSTAND THAT PEOPLE WERE KILLED AND INJURED BY THIS SAME PROBLEM ABOUT FOUR YEARS AGO. I FEEL THAT MY FAMILY AND I WERE PLACED IN JEOPARDY BY FORD AND ITS AGENT, CROSSROADS FORD. *AK