NHTSA Complaint #10100536 — 1999 CHEVROLET SUBURBAN

LATCHES/LOCKS/LINKAGES:DOORS:LATCH issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10100536
Vehicle	1999 CHEVROLET SUBURBAN
Component	LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Date of Incident	November 23, 2004
Date Filed	November 25, 2004
Mileage	89,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NH

Consumer Description

DRIVER'S DOOR ELECTRIC DOOR LOCK ACTUATOR FAILED AND LEFT DOOR COMPLETELY DISABLED. UNABLE TO MANUALLY RELEASE, KEY FOB NON-FUNCTIONAL, DOOR KEY WOULD NOT UNLOCK THE DOOR. LOCKSMITH WAS FORCED TO DISCONNECT THE ACTUATOR THROUGH WINDOW CHANNEL BY FORCING ATTACHED ROD OUT OF ACTUATOR. THE PASSENGERS SIDE DOOR LOCK ALSO BECAME INOPERABLE (LOCKING PORTION) WHEN THE DRIVERS DOOR FAILED. FACTORY SERVICE SHOP TESTED BOTH ACTUATORS AND HAS DETERMINED THEY ARE DEFECTIVE. I UNDERSTAND THAT PARTS FAIL BUT SOMETHING SHOULD BE DONE TO INSURE THAT IF THE ACTUATOR FAILS IT REVERTS TO THE UNLOCKED POSITION.*AK

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