NHTSA Complaint #10100442 — 2002 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10100442
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	August 20, 2004
Date Filed	November 23, 2004
Mileage	35,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	TX

Consumer Description

MY 2002 EXPLORER HAS BEEN THROUGH TWO TRANSMISSION OVERHAULS IN ONLY 53,000 MI. THE FIRST TRANSMISSION OVERHAUL WAS PERFORMED AT 35,000MI BY A LOCAL FORD DEALER WHO CLAIMED TO HAVE REPLACED THIS, THAT AND THE OTHER! I WAS GIVEN AN EXTRA 12,000MI WARRANTY ON THAT TRANSMISSION. WELL IT LASTED 12,000MI BUT AT 50,000MI THE TRANSMISSION WENT OUT AGAIN!!! FORD INSISTS THAT I TAKE THE VEHICLE TO THE DEALER WHO WANTS TO CHARGE ME $3000 TO FIX THIS PROBLEM AGAIN! I OPTED TO TAKE THE VEHICLE TO ANOTHER SHOP THAT SPECIALIZES IN TRANSMISSION REPAIRS. I PAID THEM $2000 TO REBUILD THE TRANSMISSION YET AGAIN. APPARENTLY, ON THIS MODEL YEAR THE CASINGS ARE DEFECTIVE. THE TRANSMISSION SHOP TOLD ME THAT HE HAS ALREADY SEEN 4 OF THESE EXPLORERS ALL WITH THE SAME PROBLEMS. THERE NEEDS TO BE A RECALL DONE ON THE 2002 EXPLORERS ALONG WITH THE 2004. *AK

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