NHTSA Complaint #10100217 — 2003 HONDA ELEMENT VISIBILITY:WINDSHIELD

Complaint Details

ODI Number	10100217
Vehicle	2003 HONDA ELEMENT
Component	VISIBILITY:WINDSHIELD
Date of Incident	November 5, 2004
Date Filed	November 19, 2004
Mileage	30,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	PA

Consumer Description

2003 ELEMENT DEVEOPED A CRACK IN THE WIDSHIELD STARTING AT THE EDGE OF THE GLASS IN THE CENTER OF THE WINDSHIELD AND SPREADING ACROSS THE GLASS. I TOOK IT TO MY DEALER, AND THEY REFUSED TO TAKE ANY RESPONSIBILITY AND KEPT TRYING TO TELL ME THAT IT WAS CAUSED BY A STONE CHIP. THEY POINTED OUT A TINY ONE THE SIZE OF A PIN HEAD MIDWAY DOWN THE CRACK. WHEN I ASKED HOW THE CRACK MANAGED TO START AT THE EDGE OF THE WINSHIELD AND MEET THE CHIP, THEY JUST KEPT SAYING THAT IT WAS CAUSED BY THE CHIP AND THEY DIDN'T WANT TO HAVE ANYTHING ELSE TO DO WITH IT. THEY HAD NO INTEREST AT ALL IN RESOLVING WHAT APPEARS TO BE A SERIOUS DEFECT.*AK

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